Remote Auto Claims Specialist — Bilingual

CSAA Insurance Group; Crystal Bay (NV); Remote; USD 34,000 - 45,000; Full time

Job summary

CSAA Insurance Group in the United States seeks an Associate Auto Claims Advisor to handle non-injury auto claims remotely from home. You will verify coverages, conduct liability investigations, explain policy terms, and keep customers informed throughout the process.

The role offers paid six-week virtual training, Monday–Friday 8:00 am–5:00 pm PT, with potential shifts in 24/7 operations. Bilingual English/Spanish is a plus; a high school diploma or equivalent and remote-work ability are

Qualifications

• High School Diploma/GED or 2 years of experience in a customer facing virtual environment.
• Capability to train and perform the job in a remote setting.
• May require Adjusters license as required by state.

Responsibilities

• Investigates, evaluates, negotiates and settles auto and property damage claims.
• Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines.
• Manage an inventory of claims.
• Opens claims and acquires required information and loss details from the insured, claimant and other involved parties.
• Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer).
• Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities.
• Ensures compliance with specific state regulations, policy provisions and standard operating procedures.
• Arranges, handles and pays repair, rental, towing, total losses and negotiates storage.
• Applies knowledge of estimating standards ranging from minor to moderate complexity.
• Paid 6-week virtual training that is a combination of classroom and hands on job training.
• Training is Monday-Friday from 8:00am-5:00pm Pacific Time.
• Training starts on 12/07/2026.

Skills

Customer service

Remote work

Bilingual

Education

High School Diploma/GED

Job description

CSAA Insurance Group in the United States seeks an Associate Auto Claims Advisor to handle non-injury auto claims remotely from home. You will verify coverages, conduct liability investigations, explain policy terms, and keep customers informed throughout the process.

The role offers paid six-week virtual training, Monday–Friday 8:00 am–5:00 pm PT, with potential shifts in 24/7 operations. Bilingual English/Spanish is a plus; a high school diploma or equivalent and remote-work ability are