Remote Auto Claims Adjuster (Bilingual English/Spanish)

CSAA Insurance Group; Idaho; Remote; USD 35,000 - 46,000; Full time

Benefits offered by this job

Remote-first culture

6-week virtual training

Job summary

CSAA Insurance Group in the United States seeks an Associate Auto Claims Advisor to handle non-injury auto claims remotely. The role includes verifying coverages, conducting liability investigations, and guiding members through the claims process from home offices across Pacific, Mountain, and Central time zones.

The position offers a remote-first culture, 6-week virtual training, and flexibility to work various shifts, including evenings and weekends.

Qualifications

• High School Diploma or 2 years of experience in a customer facing virtual environment leveraging internet, phone and chat features.
• Ability to train and perform the job in a remote setting and meet work-from-home requirements.
• May require Adjusters license as required by state.

Responsibilities

• Investigates, evaluates, negotiates and settles auto and property damage claims.
• Open claims and obtain required information and loss details from insured, claimant and others.
• Explain policy coverage and recommended course of action to customers.
• Maintain claim diaries and ensure timely review and resolution within state guidelines.
• Communicate with customers and repair facilities and document files.

Skills

Customer service

Bilingual

Remote work

Communication skills

Education

High School Diploma/GED

Tools

Remote work software

Job description

CSAA Insurance Group in the United States seeks an Associate Auto Claims Advisor to handle non-injury auto claims remotely. The role includes verifying coverages, conducting liability investigations, and guiding members through the claims process from home offices across Pacific, Mountain, and Central time zones.

The position offers a remote-first culture, 6-week virtual training, and flexibility to work various shifts, including evenings and weekends.