Remote Auto Claims Advisor (Bilingual)

CSAA Insurance Group; Arizona; Remote; USD 35,000 - 46,000; Full time

Job summary

CSAA Insurance Group is seeking an Associate Auto Claims Advisor to handle non-injury auto claims remotely. You will verify coverages, conduct liability investigations, and guide customers through the claims process, with regular updates and documentation.

The role supports remote work in multiple U.S. states, with a 6-week paid virtual training program conducted Monday–Friday 8:00am–5:00pm Pacific Time. Candidates may need a state Adjuster license.

Qualifications

• High School Diploma/GED or 2 years of customer facing virtual environment experience.
• Ability to train and perform the job remotely; meet work-from-home requirements.
• May require Adjusters license as required by state.

Responsibilities

• Investigates, evaluates, negotiates and settles auto and property damage claims.
• Maintain diary system to review/resolve claims within state guidelines.
• Manage an inventory of claims.
• Open claims and collect information from insured, claimant and others.
• Explain policy coverage and appropriate actions to customers.
• Document files and communicate with customers/repair facilities.
• Ensure compliance with state regulations, policy provisions and SOPs.
• Arrange and pay for repair, rental, towing, total losses, and storage.
• Apply knowledge of estimation standards for varying complexity.

Skills

Customer service

Remote work

Bilingual a plus

Attention to detail

Time management

Communication skills

Education

High School Diploma or GED

2+ years customer facing virtual environment

Job description

CSAA Insurance Group is seeking an Associate Auto Claims Advisor to handle non-injury auto claims remotely. You will verify coverages, conduct liability investigations, and guide customers through the claims process, with regular updates and documentation.

The role supports remote work in multiple U.S. states, with a 6-week paid virtual training program conducted Monday–Friday 8:00am–5:00pm Pacific Time. Candidates may need a state Adjuster license.