Remote Auto Claims Negotiation Specialist

SolvdUS, Inc; New York (NY); Remote; USD 36,000 - 43,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) plan options

Paid time off

Sick time

Paid holidays

Fully remote work environment

Growth with startup culture

Job summary

SolvdUS, Inc. is seeking a detail-oriented Negotiation Specialist to work remotely in the United States. You will negotiate directly with repair shops, handle claims via outbound calls, and review CCC estimates, aiming to optimize charges.

This full-time remote position offers autonomy and a startup-like culture, with a focus on accuracy, customer experience, and efficiency. The ideal candidate has experience in client service, strong negotiation abilities, and comfort with learning new systems.

Qualifications

• Previous experience in a client/customer service role.
• Strong negotiation skills.
• Knowledge of auto insurance and repairs is a plus.
• Proficiency in reading and analyzing CCC estimates is a plus.
• Excellent written and verbal communication skills.
• Comfortable with computer systems and quick to learn new applications.
• Strong organizational and time management skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Negotiate directly with repair shops to manage and settle advance charges.
• Make outbound phone calls to handle assigned claims efficiently.
• Review and interpret CCC estimates and total loss charges accurately.
• Perform precise calculations to assess fees for shops and tow yards.
• Communicate clearly and professionally via email and phone with a friendly, client-oriented approach.
• Support colleagues and foster a culture of accountability.
• Manage time effectively and stay organized in a remote setting.

Skills

Negotiation

Customer service

Communication

Time management

Independent work

Job description

SolvdUS, Inc. is seeking a detail-oriented Negotiation Specialist to work remotely in the United States. You will negotiate directly with repair shops, handle claims via outbound calls, and review CCC estimates, aiming to optimize charges.

This full-time remote position offers autonomy and a startup-like culture, with a focus on accuracy, customer experience, and efficiency. The ideal candidate has experience in client service, strong negotiation abilities, and comfort with learning new systems.