Remote Auto Claims Estimator – Field & Virtual Estimates

State Farm; San Fernando (CA); Hybrid; USD 69,000 - 91,000; Full time

Benefits offered by this job

Health insurance

Annual raise and bonus

Tuition assistance

Job summary

State Farm is seeking an Auto Estimator to collect vehicle information and prepare estimates via photos or in person, serving as the first contact for insureds to explain coverage and guide them through the claims process with Remarkable service.

The role involves using automated estimating systems, supporting claim handlers, and evaluating damage, bids, and documentation while maintaining strong customer communication and flexibility for remote-field work in the San Fernando, CA area.

Qualifications

• Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience.
• Excellent customer service, critical thinking, and decision-making skills.
• Strong written and verbal communication skills.
• Ability to multi-task across technical platforms.
• Accountability and resourcefulness.
• Physical agility to evaluate vehicle damage and create repair estimates.
• A valid driver’s license is required.

Responsibilities

• Collect vehicle information from repair shops or customers and complete initial and supplemental estimates via photos or in person.
• Explain coverage to insureds and assist through the claims process with remarkable service.
• Use automated estimating systems to prepare repair estimates.
• Provide technical support to claim handlers on vehicle repair issues.
• Evaluate bid content, photo documentation, vehicle damage, and causation issues.
• Respond to inbound calls and make outbound calls to customers and shops.
• Maintain exceptional customer service throughout the claims process.

Skills

Auto collision repair

Auto damage estimating

Auto insurance knowledge

Customer service

Communication skills

Multi-tasking

Problem solving

Driver's license

Tools

CCC One

Mitchell

I-CAR certification

Job description

State Farm is seeking an Auto Estimator to collect vehicle information and prepare estimates via photos or in person, serving as the first contact for insureds to explain coverage and guide them through the claims process with Remarkable service.

The role involves using automated estimating systems, supporting claim handlers, and evaluating damage, bids, and documentation while maintaining strong customer communication and flexibility for remote-field work in the San Fernando, CA area.