Remote Auto Estimator & Claims Specialist

State Farm; San Jose (CA); Hybrid; USD 79,000 - 103,000; Full time

Benefits offered by this job

Competitive starting salary

Annual incentive up to 15%

Comprehensive healthcare

Tuition assistance and training

Job summary

State Farm is seeking an Auto Estimator for a Remote-Field role based near Hayward, CA. You will collect vehicle info, prepare estimates, and assist insureds through claims from home or in person at body shops.

Responsibilities include reviewing damage, using estimating systems, and communicating clearly with customers and handlers. A valid driver’s license is required, with flexible hours and regional travel as needed.

Qualifications

• Auto collision repair or damage estimating experience.
• Excellent customer service, critical thinking, and decision-making.
• Strong written and verbal communication skills.
• Ability to multi-task across technical platforms.
• Accountability and resourcefulness.
• Valid driver's license required.

Responsibilities

• Collect vehicle information and prepare initial and supplemental estimates.
• Explain coverage and guide insureds through the claims process.
• Support claim handlers with vehicle repair issues.
• Evaluate damage, bid content, and photo documentation.
• Interact with customers and repair shops via calls and emails.
• Provide timely, professional customer service throughout claims.

Skills

Auto collision repair

Customer service

Written and verbal communication

Multi-tasking

Accountability/Resourcefulness

Driver's license

Tools

CCC One

Mitchell

I-CAR Platinum Certification

Job description

State Farm is seeking an Auto Estimator for a Remote-Field role based near Hayward, CA. You will collect vehicle info, prepare estimates, and assist insureds through claims from home or in person at body shops.

Responsibilities include reviewing damage, using estimating systems, and communicating clearly with customers and handlers. A valid driver’s license is required, with flexible hours and regional travel as needed.