Remote Auto Claims Estimator

State Farm; Cincinnati (OH); Hybrid; USD 59,059 - 82,000; Full time

Benefits offered by this job

Get Paid!

Stay Well!

Develop and Grow!

Plan Ahead!

Take a Little You Time!

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Job summary

State Farm is seeking an Auto Estimator for a Remote-Field role based in Cincinnati, OH. You will collect vehicle information, prepare initial and supplemental estimates via photos or in person, and assist insureds through the claims process with remarkable service.

You may meet with customers, explain coverage, and provide guidance while working from home or in a mobile office. The role emphasizes accuracy, empathy, and strong communication across channels.

Qualifications

• Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience
• Excellent customer service, critical thinking, and decision-making skills
• Strong written and verbal communication skills
• Ability to multi-task across technical platforms
• Accountability and Resourcefulness
• Physical agility to allow for stooping, bending, and some physical lifting to adequately evaluate vehicle damage and create repair estimates
• A valid driver’s license is required
• Preferred Skills: CCC One and Mitchell knowledge, I-CAR Platinum Certification

Responsibilities

• Utilizing automated estimating systems to prepare repair estimates
• Providing technical support to claim handlers on vehicle repair issues
• Applying knowledge of market value and other factors affecting reparability issues
• Evaluating bid content and photo documentation, vehicle damage, and causation issues
• Answering inbound calls and making outbound calls to customers and repair shops
• Providing exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions

Skills

Auto claims experience

Customer service

Communication skills

Tools

CCC One

Mitchell

Job description

State Farm is seeking an Auto Estimator for a Remote-Field role based in Cincinnati, OH. You will collect vehicle information, prepare initial and supplemental estimates via photos or in person, and assist insureds through the claims process with remarkable service.

You may meet with customers, explain coverage, and provide guidance while working from home or in a mobile office. The role emphasizes accuracy, empathy, and strong communication across channels.