Remote Auto Claims Estimator

State Farm; Braintree (MA); Hybrid; USD 69,000 - 91,000; Full time

Benefits offered by this job

Health coverage

Annual raise & bonus

Tuition assistance

Flexible scheduling

Job summary

State Farm is seeking an Auto Estimator for a Remote-Field role in the Braintree, MA area. You will gather vehicle information, prepare initial and supplemental estimates, and meet with insureds to explain coverage and guide them through the claims process.

Responsibilities include using automated estimating systems, supporting claim handlers, evaluating damage, and coordinating with shops and customers while delivering remarkable service.

Qualifications

• Auto collision repair or damage estimating experience.
• Experience in auto insurance appraisals a plus.
• Strong customer service and communication skills.

Responsibilities

• Use automated estimating systems to prepare repair estimates.
• Provide technical support to claim handlers on repair issues.
• Assess vehicle damage, causation, and repair content from photos or in person.
• Interact with customers and repair shops via calls and messages.
• Ensure high-quality customer service throughout the claims process.

Skills

Auto repair experience

Customer service

Communication

Multi-tasking

Accountability

Physical agility

Driver's license

Tools

CCC One

Mitchell

I-CAR Platinum

Job description

State Farm is seeking an Auto Estimator for a Remote-Field role in the Braintree, MA area. You will gather vehicle information, prepare initial and supplemental estimates, and meet with insureds to explain coverage and guide them through the claims process.

Responsibilities include using automated estimating systems, supporting claim handlers, evaluating damage, and coordinating with shops and customers while delivering remarkable service.