Remote Auto Estimator: Claims & Repair Expert

State Farm; Palo Alto (CA); On-site; USD 79,000 - 103,000; Full time

Job summary

State Farm is seeking an Auto Estimator to gather vehicle information from repair shops or customers and complete initial and supplemental estimates via photos or in person. You may be the first contact to discuss coverage and guide insureds through the claims process while providing Remarkable service.

This Remote-Field role is located in the San Mateo, CA area and requires travel to shops and customers within territory.

Qualifications

• Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience.
• Excellent customer service, critical thinking, and decision-making skills.
• Strong written and verbal communication skills.
• Ability to multi-task across technical platforms.
• Accountability and Resourcefulness.
• A valid driver’s license is required.

Responsibilities

• Estimating vehicle damage and preparing repair estimates.
• Providing technical support to claim handlers on vehicle repair issues.
• Explaining coverage and guiding insureds through the claims process with great service.
• Interacting with repair shops and customers by phone or in person.
• Delivering outstanding customer service throughout the claims process.

Skills

Auto collision repair

Customer service

Communication

Multi-tasking

Driver's license

Tools

CCC One

Mitchell

Job description

State Farm is seeking an Auto Estimator to gather vehicle information from repair shops or customers and complete initial and supplemental estimates via photos or in person. You may be the first contact to discuss coverage and guide insureds through the claims process while providing Remarkable service.

This Remote-Field role is located in the San Mateo, CA area and requires travel to shops and customers within territory.