Remote Auto Claims Estimator

State Farm; Chicago (IL); Hybrid; USD 69,000 - 91,000; Full time

Benefits offered by this job

Annual raise and bonus

Healthcare premium covered by State I

Tuition assistance

Generous time off

401(k) with company contributions

Job summary

State Farm is seeking an Auto Estimator for a Remote-Field role based in Chicago, IL. The position involves collecting vehicle information, preparing estimates, and supporting claim handlers while occasionally working in person at shops.

Applicants should have auto collision experience, strong communication, and a valid driver’s license. The job requires flexibility for remote work and travel within the territory.

Qualifications

• Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience.
• Excellent customer service, critical thinking, and decision-making skills.
• Strong written and verbal communication skills.
• Ability to multi-task across technical platforms.
• Valid driver’s license required.

Responsibilities

• Collect vehicle information from repair shops or customers and complete initial and supplemental estimates via photos or in person.
• Utilize automated estimating systems to prepare repair estimates.
• Provide technical support to claim handlers on vehicle repair issues.
• Apply knowledge of market value and other factors affecting reparability issues.
• Evaluate bid content and photo documentation, vehicle damage, and causation issues.
• Answer inbound calls and make outbound calls to customers and repair shops.
• Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally.
• Interact with parties who express strong emotions or concerns about ongoing inspections or claim resolutions as needed.

Skills

Auto collision experience

Customer service

Verbal communication

Multi-tasking

Driver's license

Tools

CCC One

Mitchell

I-CAR Platinum

Job description

State Farm is seeking an Auto Estimator for a Remote-Field role based in Chicago, IL. The position involves collecting vehicle information, preparing estimates, and supporting claim handlers while occasionally working in person at shops.

Applicants should have auto collision experience, strong communication, and a valid driver’s license. The job requires flexibility for remote work and travel within the territory.