Remote Auto Claims Estimator – Field/Virtual

State Farm; Gaithersburg (MD); Hybrid; USD 64,966 - 91,000; Full time

Benefits offered by this job

401k Plan

Health Insurance

Dental/Vision

Life Insurance

Paid Time Off

Annual Merit Increases

Tuition Reimbursement

Health Initiatives

Job summary

State Farm is seeking an Auto Estimator in Gaithersburg, MD, serving as first contact for insureds and shops. You will gather vehicle data, prepare initial and supplemental estimates from photos or in person, and guide customers through the claims process with Remarkable service.

You will work remotely and in the field, flexing between virtual estimates and in-person appointments from a mobile office, with emphasis on accuracy, communication, and customer care. Valid driver’s license required.

Qualifications

• Auto collision repair, auto damage estimating, or auto insurance appraiser experience.
• Excellent customer service, critical thinking, and decision-making skills.
• Strong written and verbal communication skills.
• Ability to multi-task across technical platforms.
• Accountability and resourcefulness.
• Valid driver’s license is required.

Responsibilities

• Utilizing automated estimating systems to prepare repair estimates.
• Providing technical support to claim handlers on vehicle repair issues.
• Applying knowledge of market value and other factors affecting reparability issues.
• Evaluating bid content and photo documentation, vehicle damage, and causation issues.
• Answering inbound calls and making outbound calls to customers and repair shops.
• Providing exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally.

Skills

Auto collision experience

Customer service

Communication skills

Multi-tasking

Driver's license

Tools

CCC One

Mitchell

I-CAR Platinum

Job description

State Farm is seeking an Auto Estimator in Gaithersburg, MD, serving as first contact for insureds and shops. You will gather vehicle data, prepare initial and supplemental estimates from photos or in person, and guide customers through the claims process with Remarkable service.

You will work remotely and in the field, flexing between virtual estimates and in-person appointments from a mobile office, with emphasis on accuracy, communication, and customer care. Valid driver’s license required.