Virtual Auto Appraiser: Total Loss & Repair Estimator

VetJobs; Tampa (FL); On-site; USD 60,000 - 75,000; Full time

Job summary

Travelers Insurance in Tampa, FL is seeking an Inside Auto Appraiser to inspect damaged vehicles virtually, estimate repair costs, and settle total losses. You will work with direct repair partners, manage claims with attention to accuracy, and deliver timely settlements in a fast-paced environment.

The ideal candidate will have an auto damage appraisal background, an active adjuster license where applicable, strong communication skills, and proficiency with claims management and estimating

Qualifications

• Bachelor’s Degree required.
• Active adjuster license, where applicable.
• Two years of auto physical damage appraisal experience.
• Proficient in claims management and estimating software, with advanced skills in Microsoft Office and enterprise technology systems.
• Strong verbal and written communication skills.

Responsibilities

• Review and assess vehicle damage from accidents, weather events, or other losses via virtual inspections.
• Prepare accurate repair estimates using estimating software for parts, labor and materials.
• Evaluate and settle vehicle total losses by determining actual cash value (ACV) via market research and valuation tools.
• Negotiate repair costs with body shops, customers and third-party claimants.
• Identify pre-existing damage, prior repairs, and potential fraud indicators.
• Collaborate with Direct Repair partners, claim representatives, body shops and vendors to coordinate repairs.
• Provide exceptional customer service by explaining the appraisal process and keeping vehicle owners informed.
• Adapt to new technology implementations and AI tool rollouts while maintaining productivity.
• May deploy to on-site inspections and travel to meet customers.

Skills

Strong communication

Verbal and written communication

Claims management

Estimating software

Microsoft Office

Education

Bachelor’s Degree

High School Diploma or GED

Tools

Claims management software

Estimating software

Microsoft Office

Job description

Travelers Insurance in Tampa, FL is seeking an Inside Auto Appraiser to inspect damaged vehicles virtually, estimate repair costs, and settle total losses. You will work with direct repair partners, manage claims with attention to accuracy, and deliver timely settlements in a fast-paced environment.

The ideal candidate will have an auto damage appraisal background, an active adjuster license where applicable, strong communication skills, and proficiency with claims management and estimating