Remote Auto Claims Advisor - Flexible, Training-Driven

CSAA Insurance Group; Iowa; Remote; USD 35,000 - 39,000; Full time

Benefits offered by this job

Bonus eligibility

401(k) with company match

Remote-first culture

Flexible workplace

Job summary

CSAA Insurance Group is seeking an Associate Auto Claims Advisor to work remotely across the United States. You will handle non-injury auto claims, verify coverages, conduct liability investigations, and guide members through the claims process while coordinating with police, claimants, and repair facilities.

The role requires a high school diploma or equivalent and at least two years of customer service experience in a fast-paced setting. Training is six weeks, Monday–Friday, 8:00 a.m.

Qualifications

• High School Diploma or GED or 2 years of experience in a customer facing virtual environment leveraging internet, phone and chat features.
• Capability to train and perform the job in a remote setting as required. If working in a remote setting, capability to meet our work from home requirement.
• 2+ years of customer service experience in a fast-paced setting.
• Flexibility to work any shift during the operating hours of 24/7, which may include evenings and/or weekends and Holidays.
• Outstanding interpersonal and strong computer navigation abilities.
• Bilingual a plus.
• Willing to have cameras when it matters: helping onboard new team members, building relationships, etc).
• Travels as needed for role, including divisional / team meetings and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Responsibilities

• Investigates, evaluates, negotiates and settles auto and property damage claims.
• Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines.
• Manage an inventory of claims.
• Opens claims and acquires required information and loss details from the insured, claimant and other involved parties.
• Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer).
• Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities.
• Ensures compliance with specific state regulations, policy provisions and standard operating procedures.

Skills

Customer service

Remote work

Interpersonal skills

Bilingual (Spanish/English)

Shift flexibility

Computer navigation

Travel readiness

Camera for onboarding

Education

High School Diploma or GED

Job description

CSAA Insurance Group is seeking an Associate Auto Claims Advisor to work remotely across the United States. You will handle non-injury auto claims, verify coverages, conduct liability investigations, and guide members through the claims process while coordinating with police, claimants, and repair facilities.

The role requires a high school diploma or equivalent and at least two years of customer service experience in a fast-paced setting. Training is six weeks, Monday–Friday, 8:00 a.m.