Remote Auto Claims Advisor (Training Provided)

CSAA Insurance Group; Colorado; Remote; USD 35,000 - 39,000; Full time

Benefits offered by this job

Total compensation package

Annual bonus eligibility

401(k) with company match

Flexible Workplace

Job summary

CSAA Insurance Group is seeking an Associate Auto Claims Advisor to handle non-injury auto claims remotely across multiple states. You will verify coverages, conduct liability investigations, explain policy provisions, and communicate status to members and repair facilities.

The role supports a remote-first environment with flexible scheduling, requires 2+ years of customer service, and may include shifts on evenings or weekends.

Qualifications

• 2+ years of customer service experience in a fast-paced setting.
• Capability to train and perform the job in a remote setting.
• Familiarity with internet, phone and chat features.

Responsibilities

• Investigates, evaluates, negotiates and settles auto and property damage claims.
• Explain policy, coverage and appropriate course of action to customers.
• Document claim files and communicate with customers and repair facilities.
• Maintain diary system to review and resolve claims within state guidelines.

Skills

Customer service

Remote work

Bilingual a plus

Interpersonal skills

Computer navigation

Education

High School Diploma/GED

Job description

CSAA Insurance Group is seeking an Associate Auto Claims Advisor to handle non-injury auto claims remotely across multiple states. You will verify coverages, conduct liability investigations, explain policy provisions, and communicate status to members and repair facilities.

The role supports a remote-first environment with flexible scheduling, requires 2+ years of customer service, and may include shifts on evenings or weekends.