Remote Auto & Property Claims Advisor

CSAA Insurance Group; Louisiana; Teletrabalho; USD 34 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Total compensation package

Annual bonus eligibility

Resumo da oferta

CSAA Insurance Group in the United States is seeking an Associate Auto Claims Advisor to handle non-injury auto claims from a remote setting. You will verify coverages, conduct liability investigations, and explain decisions while coordinating with insureds, claimants, and repair facilities.

The role involves a 6-week paid virtual training Monday–Friday 8:00am–5:00pm Pacific Time, starting 12/07/2026, with remote work flexibility across many states.

Qualificações

• High School Diploma/GED or 2 years of experience in a customer facing virtual environment leveraging internet, phone and chat features.
• Capability to train and perform the job in a remote setting as required. If working in a remote setting, capability to meet our work from home requirement.
• 2+ years of customer service experience in a fast-paced setting.
• Flexibility to work any shift during the operating hours of 24/7, which may include evenings and/or weekends and Holidays.

Responsabilidades

• Investigates, evaluates, negotiates and settles auto and property damage claims.
• Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines.
• Manage an inventory of claims.
• Opens claims and acquires required information and loss details from the insured, claimant and other involved parties.
• Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer).
• Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities.
• Ensures compliance with specific state regulations, policy provisions and standard operating procedures.

Conhecimentos

Customer service

Remote work readiness

Bilingual (a plus)

Formação académica

High School Diploma/GED

Descrição da oferta de emprego

CSAA Insurance Group in the United States is seeking an Associate Auto Claims Advisor to handle non-injury auto claims from a remote setting. You will verify coverages, conduct liability investigations, and explain decisions while coordinating with insureds, claimants, and repair facilities.

The role involves a 6-week paid virtual training Monday–Friday 8:00am–5:00pm Pacific Time, starting 12/07/2026, with remote work flexibility across many states.