Remote Auto Claims Advisor | Flexible Hours & Training

CSAA Insurance Group; Guin (AL); Remote; USD 35,000 - 39,000; Full time

Benefits offered by this job

Remote-friendly culture

Flexible workplace

Annual bonus eligibility

401(k) with company match

Job summary

CSAA Insurance Group is seeking an Associate Auto Claims Advisor to handle non-injury auto claims in a remote role across multiple states. You’ll verify coverages, conduct liability investigations, explain decisions to members, and coordinate with other adjusters while maintaining updates on claim status.

Training is paid and conducted virtually for six weeks, Monday–Friday 8:00am–5:00pm PT, starting 12/07/2026.

Qualifications

• 2+ years of customer service experience in a fast-paced setting.
• Capability to train and perform the job in a remote setting as required.
• If working in a remote setting, capability to meet our work from home requirement.

Responsibilities

• Investigates, evaluates, negotiates and settles auto and property damage claims.
• Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines.
• Manage an inventory of claims.
• Opens claims and acquires required information and loss details from the insured, claimant and other involved parties.
• Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer).
• Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities.
• Ensures compliance with specific state regulations, policy provisions and standard operating procedures.

Skills

Customer service

Shift flexibility

Interpersonal skills

Computer navigation

Bilingual (bonus)

Education

High School Diploma/GED

Job description

CSAA Insurance Group is seeking an Associate Auto Claims Advisor to handle non-injury auto claims in a remote role across multiple states. You’ll verify coverages, conduct liability investigations, explain decisions to members, and coordinate with other adjusters while maintaining updates on claim status.

Training is paid and conducted virtually for six weeks, Monday–Friday 8:00am–5:00pm PT, starting 12/07/2026.