Remote Auto Claims Advisor - Flexible & Bilingual

CSAA Insurance Group; Montgomery (AL); Remote; USD 35,000 - 39,000; Full time

Benefits offered by this job

Annual bonus eligibility

401(k) with company match

Remote-first culture

Job summary

CSAA Insurance Group is seeking an Associate Auto Claims Advisor to handle non-injury auto and property damage claims remotely from multiple states. You will verify coverages, conduct liability investigations, obtain police reports and witness statements, and keep members informed of claim status.

Paid 6-week virtual training is conducted Monday–Friday 8:00am–5:00pm Pacific Time, starting 12/07/2026. The role requires a High School Diploma or equivalent and 2+ years in a customer-facing virtual

Qualifications

• High School Diploma or GED or 2 years in a customer-facing virtual environment.
• Remote work capability and meeting work-from-home requirements.
• 2+ years of customer service experience in a fast-paced setting.
• Flexibility to work any shift within a 24/7 operating window.
• Bilingual abilities are a plus.

Responsibilities

• Investigates, evaluates, negotiates and settles auto and property damage claims.
• Opens claims, gathers information and loss details from insured and other parties.
• Explains policy coverage and recommended course of action to customers.
• Documents files and communicates with customers and repair facilities.
• Ensures compliance with state regulations and SOPs.

Skills

Customer service

Bilingual a plus

Interpersonal skills

Computer navigation

Remote work readiness

Education

High School Diploma or GED

Job description

CSAA Insurance Group is seeking an Associate Auto Claims Advisor to handle non-injury auto and property damage claims remotely from multiple states. You will verify coverages, conduct liability investigations, obtain police reports and witness statements, and keep members informed of claim status.

Paid 6-week virtual training is conducted Monday–Friday 8:00am–5:00pm Pacific Time, starting 12/07/2026. The role requires a High School Diploma or equivalent and 2+ years in a customer-facing virtual