Remote Auto Claims Advisor — Bilingual Advantage

CSAA Insurance Group; Minneota (MN); À distance; USD 35 000 - 39 000; Plein temps

Avantages offerts par ce poste

Total compensation package

Annual bonus eligibility

401(k) with company match

Remote-first Flexible Workplace

Inclusive and Belonging

Sustainability initiatives

Résumé du poste

CSAA Insurance Group, a AAA insurer, is hiring an Associate Auto Claims Advisor for remote work across multiple states. The role includes handling non-injury auto/property claims, explaining coverages, and conducting liability investigations, with ongoing customer communication and compliance with state rules.

The position supports a remote-first environment, offers paid training, and requires flexibility to work varying shifts, including evenings and weekends. Bilingual abilities are a plus.

Qualifications

• 2+ years of customer service experience in a fast-paced setting.
• Capability to train and perform the job in a remote setting.
• Willingness to work any shift during 24/7 operating hours, including evenings/weekends/holidays.
• Strong interpersonal and computer navigation abilities.
• Bilingual abilities are a plus.

Responsabilités

• Handle non-injury auto and property damage claims.
• Verify and explain coverages and conduct liability investigations.
• Advise customers of liability decisions and explain the claims process.
• Obtain police reports and witness statements; coordinate with other adjusters.
• Communicate claim status to members and maintain contact with customers and repair facilities.
• Ensure compliance with state regulations, policy provisions and SOPs.
• Maintain diary system and manage an inventory of claims.

Connaissances

Customer service

Remote work

Shift flexibility

Interpersonal skills

Computer skills

Bilingual a plus

Camera for onboarding

Travel for role

Formation

High School Diploma or GED

Description du poste

CSAA Insurance Group, a AAA insurer, is hiring an Associate Auto Claims Advisor for remote work across multiple states. The role includes handling non-injury auto/property claims, explaining coverages, and conducting liability investigations, with ongoing customer communication and compliance with state rules.

The position supports a remote-first environment, offers paid training, and requires flexibility to work varying shifts, including evenings and weekends. Bilingual abilities are a plus.