Remote Auto Claims Adjuster – Bilingual (Spanish/English)

CSAA; Oregon; Remote; USD 34,000 - 45,000; Full time

Benefits offered by this job

401(k) match

Annual bonus eligibility

Flexible workplace

Paid training

Job summary

CSAA Insurance Group (CSAA IG) is seeking an Associate Auto Claims Advisor for a remote role serving multiple time zones in the US. You will handle non-injury auto and property claims, verify coverages, conduct liability investigations, and guide customers through the claims process.

The role requires remote-capable access, 2+ years of customer-facing virtual experience, and possibly state licensure. Training is paid and conducted Monday–Friday, Pacific Time, with a 6-week program.

Qualifications

• High School Diploma/GED or 2 years of experience in a customer facing virtual environment leveraging internet, phone and chat features.
• Capability to train and perform the job in a remote setting as required. If working in a remote setting, capability to meet our work from home requirement.
• May require Adjusters license as required by state.

Responsibilities

• Investigates, evaluates, negotiates and settles auto and property damage claims.
• Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines.
• Manage an inventory of claims.
• Opens claims and acquires required information and loss details from the insured, claimant and other involved parties.
• Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer).
• Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities.
• Ensures compliance with specific state regulations, policy provisions and standard operating procedures.
• Arranges, handles and pays repair, rental, towing, total losses and negotiates storage.
• Applies knowledge of estimating standards ranging from minor to moderate complexity.
• Paid 6-week virtual training that is a combination of classroom and hands on job training.

Skills

Customer service

Remote work

Bilingual

Education

HS Diploma/GED

2+ years virtual customer-facing experience

Job description

CSAA Insurance Group (CSAA IG) is seeking an Associate Auto Claims Advisor for a remote role serving multiple time zones in the US. You will handle non-injury auto and property claims, verify coverages, conduct liability investigations, and guide customers through the claims process.

The role requires remote-capable access, 2+ years of customer-facing virtual experience, and possibly state licensure. Training is paid and conducted Monday–Friday, Pacific Time, with a 6-week program.