Remote Auto Claims Advisor – Bilingual

CSAA Insurance Group, a AAA Insurer; Guin (AL); A distancia; USD 34.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Paid training

Flexible schedule

Descripción de la vacante

CSAA Insurance Group, a AAA Insurer, is seeking an Associate Auto Claims Advisor to handle non-injury auto and property damage claims remotely. You will verify coverages, conduct liability investigations, explain decisions to members, and coordinate with involved parties across multiple states.

Training is 6 weeks, Monday–Friday 8:00am–5:00pm Pacific Time, with remote work flexibility. Spanish-English bilingual capability is valued, and licenses may be required by state.

Formación

• High School Diploma/GED or 2 years of remote customer service experience.
• Ability to train and perform the job in a remote setting and meet work-from-home requirements.
• May require Adjusters license as required by state.
• Bilingual a plus.

Responsabilidades

• Investigates, evaluates, negotiates and settles auto and property damage claims.
• Handle a diary system to review and resolve claims within state compliance guidelines.
• Manage an inventory of claims.
• Opens claims and acquires loss details from insured, claimant and other involved parties.
• Explains policy, coverage and action to take and follow-up with customers.
• Documents claim files, sends correspondence and communicates with customers and repair facilities.
• Ensures compliance with state regulations and SOPs.
• Arranges and pays for repair, rental, towing, total losses and negotiates storage.
• Applies knowledge of estimating standards from minor to moderate complexity.

Conocimientos

Customer service

Empathy

Time management

Organization

Bilingual

Computer skills

Flexibility

Educación

High School Diploma or GED

Descripción del empleo

CSAA Insurance Group, a AAA Insurer, is seeking an Associate Auto Claims Advisor to handle non-injury auto and property damage claims remotely. You will verify coverages, conduct liability investigations, explain decisions to members, and coordinate with involved parties across multiple states.

Training is 6 weeks, Monday–Friday 8:00am–5:00pm Pacific Time, with remote work flexibility. Spanish-English bilingual capability is valued, and licenses may be required by state.