Remote Auto Appraiser – Inspections, Estimates, Settlements

Insurance Journal; Wyomissing (Berks County); Remote; USD 64,000 - 105,000; Full time

Benefits offered by this job

Health Insurance

Job summary

Travelers is seeking an Outside Auto Appraiser to inspect damaged vehicles, estimate repair costs, and determine actual cash value for timely settlements. Remote work options include residential or mobile sites with some office interaction; the role requires technical expertise in vehicle damage assessment and strong customer service skills.

The ideal candidate will have 2 years of auto appraisal experience, a valid adjuster license where applicable, and proficiency in estimating software and

Qualifications

• Bachelor’s Degree.
• Active adjuster license, where applicable.
• Two years of auto physical damage appraisal experience.
• Proficient in claims management and estimating software, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Ability to exercise sound judgement and make effective decisions.
• Exceptional customer service skills and commitment to providing a positive experience for customers throughout the claim process.
• Strong attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Demonstrated conflict resolution skills; ability to facilitate productive discussions and reach equitable outcomes.
• Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while always taking accountability for decisions.
• Basic understanding of insurance principles and terminology, state insurance regulations and claim handling requirements.
• Ability to quickly learn from experience and apply it to new situations with speed and flexibility.

Responsibilities

• Inspect and assess vehicle damage resulting from accidents, weather events, or other covered losses by conducting thorough virtual or on-site inspections at body shops or customer locations.
• Perform estimate review work, conduct virtual inspections, and collaborate with repair facilities to ensure accuracy, consistency, and quality across claims.
• Prepare accurate repair estimates using industry-standard estimating software to determine the cost of parts, labor, and materials required to restore vehicles to pre-loss condition.
• Evaluate and settle vehicle total losses by determining actual cash value (ACV) through market research, comparable vehicle analysis, and application of appropriate valuation tools and methodologies.
• Negotiate repair costs and settlements with body shops, customers, and third-party claimants to reach fair and timely resolutions while maintaining quality repair standards.
• Identify and document pre-existing damage, prior repairs, and potential fraud indicators to ensure accurate claim evaluation and protect company interests.
• Collaborate with claim representatives, body shops, and vendors to coordinate repairs, authorize supplements, and resolve coverage or repair-related issues.
• Provide exceptional customer service by explaining the appraisal process, answering questions, assisting in moving claims towards timely resolution, and keeping vehicle owners informed throughout the claim lifecycle.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Customer service

Claims software

Estimating software

Microsoft Office

Attention to detail

Organizational skills

Conflict resolution

Insurance knowledge

Education

High School Diploma

Tools

Estimating software

Claims management software

Microsoft Office

Job description

Travelers is seeking an Outside Auto Appraiser to inspect damaged vehicles, estimate repair costs, and determine actual cash value for timely settlements. Remote work options include residential or mobile sites with some office interaction; the role requires technical expertise in vehicle damage assessment and strong customer service skills.

The ideal candidate will have 2 years of auto appraisal experience, a valid adjuster license where applicable, and proficiency in estimating software and