Remote Associate Program Manager, Home Weatherization

ICF Olson; New Jersey; Hybrid; USD 89,000 - 152,000; Full time

Benefits offered by this job

Tuition reimbursement

Professional development resources

401k matching

Employee Stock Purchase Plan

Donation matching

Volunteer opportunities

Job summary

ICF is seeking an Associate Program Manager to oversee Home Weatherization projects in New Jersey, coordinating field services, subcontractors, and compliance with energy efficiency standards. You will support the phase-based implementation and manage data reporting for stakeholders.

The role requires 5+ years in program coordination, energy efficiency experience, and travel about 20%. Strong communication and MS Office/CRM skills are essential, with bilingual English/Spanish a plus.

Qualifications

• Bachelor’s degree in energy management, environmental science, public administration, or related field.
• 5+ years of experience in program coordination.
• Experience in energy efficiency or housing services.
• Ability to travel 20% of the time.
• Must pass a background check, have a valid driver’s license, and successfully pass a Motor Vehicle Records (MVR) check and drug screening.

Responsibilities

• Assist in managing day-to-day operations of the Home Weatherization Field Services team, including subcontractor oversight.
• Support Phase1 (Energy Assessment & Direct Install) and Phase2 (HVAC, Water Heating, and Weatherization) workstreams to meet production goals.
• Monitor customer feedback and complaint tracker, driving timely resolution and maintaining a positive customer experience.
• Track project progress, address service interruptions promptly, and ensure subcontractors respond within required timelines.
• Prepare and deliver reports for internal and external stakeholders, including summaries of production progress and recommendations for improvement.
• Participate in technical training sessions and contribute to continuous improvement efforts.
• Identify operational inefficiencies and recommend process enhancements to improve turnaround time and service quality.
• Support quality assurance protocols and ensure adherence to BPI standards for energy efficiency retrofit.
• Represent the program at community events, workshops, or partner meetings to enhance visibility and drive enrollment.

Skills

Program coordination

Energy efficiency knowledge

Communication skills

MS Office

CRM platforms

Bilingual English/Spanish

Education

Bachelor's degree in energy management, environmental science, public administration, or related field

Tools

MS Office Suite

Excel

PowerPoint

CRM platforms

Job description

ICF is seeking an Associate Program Manager to oversee Home Weatherization projects in New Jersey, coordinating field services, subcontractors, and compliance with energy efficiency standards. You will support the phase-based implementation and manage data reporting for stakeholders.

The role requires 5+ years in program coordination, energy efficiency experience, and travel about 20%. Strong communication and MS Office/CRM skills are essential, with bilingual English/Spanish a plus.