Associate Program Manager – Home Weatherization Program

105 ICF Resources, LLC; New Jersey; Hybrid; USD 89,000 - 152,000; Full time

Benefits offered by this job

Tuition reimbursement

Professional development resources

401k matching

Employee Stock Purchase Plan

Donation matching

Volunteer opportunities

Job summary

ICF is seeking an Associate Program Manager to oversee Home Weatherization projects in New Jersey, coordinating field services, subcontractors, and compliance with energy efficiency standards. You will support the phase-based implementation and manage data reporting for stakeholders.

The role requires 5+ years in program coordination, energy efficiency experience, and travel about 20%. Strong communication and MS Office/CRM skills are essential, with bilingual English/Spanish a plus.

Qualifications

• Bachelor’s degree in energy management, environmental science, public administration, or related field.
• 5+ years of experience in program coordination.
• Experience in energy efficiency or housing services.
• Ability to travel 20% of the time.
• Must pass a background check, have a valid driver’s license, and successfully pass a Motor Vehicle Records (MVR) check and drug screening.

Responsibilities

• Assist in managing day-to-day operations of the Home Weatherization Field Services team, including subcontractor oversight.
• Support Phase1 (Energy Assessment & Direct Install) and Phase2 (HVAC, Water Heating, and Weatherization) workstreams to meet production goals.
• Monitor customer feedback and complaint tracker, driving timely resolution and maintaining a positive customer experience.
• Track project progress, address service interruptions promptly, and ensure subcontractors respond within required timelines.
• Prepare and deliver reports for internal and external stakeholders, including summaries of production progress and recommendations for improvement.
• Participate in technical training sessions and contribute to continuous improvement efforts.
• Identify operational inefficiencies and recommend process enhancements to improve turnaround time and service quality.
• Support quality assurance protocols and ensure adherence to BPI standards for energy efficiency retrofit.
• Represent the program at community events, workshops, or partner meetings to enhance visibility and drive enrollment.

Skills

Program coordination

Energy efficiency knowledge

Communication skills

MS Office

CRM platforms

Bilingual English/Spanish

Education

Bachelor's degree in energy management, environmental science, public administration, or related field

Tools

MS Office Suite

Excel

PowerPoint

CRM platforms

Job description

Associate Program Manager – Home Weatherization Program

Location: New Jersey Remote – candidates must be in or willing to relocate to New Jersey to be considered.

Ready to make a difference? The Associate Program Manager for Home Weatherization serves as a key contributor to the success of the ICF retrofit engagement initiative, working closely with the Senior Program Manager to ensure seamless program execution. In this role, the Associate Program Manager supports the operational and management aspects of delivering energy efficiency services to income-qualified households, helping to advance program goals and maintain compliance with regulatory standards. From the initial stages of customer intake and eligibility verification through contractor scheduling, installation oversight, and post-installation quality assurance, the Associate Program Manager plays an integral part in managing the full lifecycle of retrofit projects. This position requires a strong understanding of residential energy efficiency practices, including direct install measures, HVAC upgrades, and building envelope improvements, to ensure that all weatherization measures are implemented effectively and meet program requirements. Acting as a liaison between internal teams, trade allies, and community partners, the Associate Program Manager fosters clear communication and collaboration to keep projects on track and stakeholders engaged. Beyond day‑to‑day coordination, this role contributes to data tracking and reporting, identifying operational bottlenecks, and recommending solutions that drive continuous improvement and enhance customer satisfaction. Success in this position calls for a blend of project coordination skills, technical knowledge of weatherization practices, and a deep commitment to serving vulnerable populations through equitable and impactful energy programs. By supporting the Senior Program Manager and ensuring operational excellence, the Associate Program Manager helps deliver meaningful outcomes for households and communities across the retrofit engagement initiative.

Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more

What you will be doing:

• Assist in managing day‑to‑day operations of the Home Weatherization Field Services team, including subcontractor oversight.
• Support the implementation of Phase1 (Energy Assessment & Direct Install) and Phase2 (HVAC, Water Heating, and Weatherization) workstreams to meet production goals.
• Monitor customer feedback and complaint tracker, driving timely resolution and maintaining a positive customer experience.
• Track project progress, address service interruptions promptly, and ensure subcontractors respond within required timelines.
• Report on daily service interruption and ensure subcontractors’ timely response to resolve it.
• Collaborate with subcontractors, field teams and other stakeholders to promote program awareness and drive participation.
• Serve as a support point of contact for installation partners and field teams, resolving operational issues and facilitating clear communication.
• Prepare and deliver reports for internal and external stakeholders, including summaries of production progress and recommendations for improvement.
• Participate in technical training sessions and contribute to continuous improvement efforts.
• Identify operational inefficiencies and recommend process enhancements to improve turnaround time and service quality.
• Support quality assurance protocols and ensure adherence to BPI standards for energy efficiency retrofit.
• Represent the program at community events, workshops, or partner meetings to enhance visibility and drive enrollment.

What we need you to have (minimum qualifications):

• Bachelor’s degree in energy management, environmental science, public administration, or related field (one year of experience can be substituted for one year of education).
• 5+ years of experience in program coordination.
• Must have experience in energy efficiency or housing services.
• Must be able to travel 20% of the time.
• Must be able to pass a background check, have a valid driver’s license, and successfully pass a Motor Vehicle Records (MVR) check and drug screening.

What we would like you to have:

• Familiarity with weatherization measures, energy audits, and health & safety protocols is a plus.
• Strong organizational and communication skills.
• Proficiency in Microsoft Office Suite and CRM platforms.
• Excellent communication and interpersonal skills.
• Ability to work with all levels of internal employees, as well as outside clients and vendors.
• Experience working with income-qualified programs or utility-sponsored initiatives.
• Knowledge of NJ Shares, Census Tract eligibility, and community outreach strategies preferred.
• Proficiency in MS Office Applications (Word, Outlook, Excell, PowerPoint).
• Bilingual (English/Spanish) preferred.

Compensation: Although the posted range below is broader, this position is anticipated to offer a base salary in the ange. Actual compensation may vary based on the candidate’s location, experience, and other relevant factors.

Pay Range There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $89,261.00 - $151,744.00 New Jersey Remote Office (NJ99)

Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting‑edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world’s toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read ourEEO policy. We will consider for employment qualified applicants with arrest and conviction records. Work Authorization and Sponsorship All candidates must be authorized to work in the United States. This position is not eligible for new H‑1B visa sponsorship by ICF. Candidates who currently hold valid work authorization may be considered for a change of employer petition, subject to company policy and applicable immigration requirements. Reasonable Accommodations Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please [e-mail] we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more aboutworkplacediscriminationrights or our benefit offerings which are included in theTransparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance [e-mail]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

About ICF

ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting‑edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.