Remote Associate Weatherization Program Manager – NJ

ICF; Newark (NJ); Remote; USD 89,000 - 152,000; Full time

Benefits offered by this job

Flexible workplace arrangements

Tuition reimbursement

401k matching

Employee Stock Purchase Plan

Job summary

ICF is seeking an Associate Program Manager for the Home Weatherization Program in New Jersey. The role supports the Senior Program Manager, overseeing end-to-end retrofit projects from intake to post-install QA, ensuring regulatory compliance and high-quality energy efficiency measures.

You will coordinate Phase 1 and Phase 2 workstreams, manage subcontractors, track metrics, and drive continuous improvement while serving vulnerable populations through equitable energy programs.

Qualifications

• Bachelor’s degree in energy management, environmental science, public administration, or related field (one year of experience can be substituted for one year of education).
• 5+ years of experience in program coordination.
• Must have experience in energy efficiency or housing services.
• Must be able to travel 20% of the time.
• Must be able to pass a background check, have a valid driver’s license, and successfully pass a Motor Vehicle Records (MVR) check and drug screening.

Responsibilities

• Assist in managing day-to-day operations of the Home Weatherization Field Services team, including subcontractor oversight.
• Support the implementation of Phase 1 (Energy Assessment & Direct Install) and Phase 2 (HVAC, Water Heating, and Weatherization) workstreams to meet production goals.
• Monitor customer feedback and complaint tracker, driving timely resolution and maintaining a positive customer experience.
• Track project progress, address service interruptions promptly, and ensure subcontractors respond within required timelines.
• Report on daily service interruption and ensure subcontractors’ timely response to resolve it.
• Collaborate with subcontractors, field teams and other stakeholders to promote program awareness and drive participation.
• Serve as a support point of contact for installation partners and field teams, resolving operational issues and facilitating clear communication.
• Prepare and deliver reports for internal and external stakeholders, including summaries of production progress and recommendations for improvement.
• Participate in technical training sessions and contribute to continuous improvement efforts.
• Identify operational inefficiencies and recommend process enhancements to improve turnaround time and service quality.
• Support quality assurance protocols and ensure adherence to BPI standards for energy efficiency retrofit.
• Represent the program at community events, workshops, or partner meetings to enhance visibility and drive enrollment.

Skills

Program coordination

Energy efficiency experience

Travel readiness

CRM platforms

Microsoft Office Suite

Education

Bachelor's degree in energy management

Tools

CRM platforms

Microsoft Office Suite

Job description

ICF is seeking an Associate Program Manager for the Home Weatherization Program in New Jersey. The role supports the Senior Program Manager, overseeing end-to-end retrofit projects from intake to post-install QA, ensuring regulatory compliance and high-quality energy efficiency measures.

You will coordinate Phase 1 and Phase 2 workstreams, manage subcontractors, track metrics, and drive continuous improvement while serving vulnerable populations through equitable energy programs.