Program Operations Lead, Energy Efficiency Programs

New Jersey Clean Energy Jobs Program; Newark (NJ); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Donation matching

Tuition reimbursement

Professional development resources

401k matching

Employee Stock Purchase Plan

Flexible workplace arrangements

Job summary

ICF is seeking an Associate Manager, Program Operations to support residential energy efficiency programs in New Jersey. You will work with a cross-functional team to ensure accurate invoicing, timely reviews, and compliant processing of projects.

You will lead a team of Operations Specialists, develop process documentation, and drive QA/QC improvements while engaging with clients and subcontractors to maximize program results.

Qualifications

• Minimum bachelor’s degree in relevant field.
• 3+ years in energy efficiency, utilities, data analysis or operations.
• Strong ethics and confidentiality understanding.

Responsibilities

• Support the implementation of PSE&G's Income Qualified Home Weatherization program.
• Responsible for the timeliness and accuracy of all program invoices to the client.
• Ensure every customer’s project is processed in compliance with all program calculations, policies and procedures.
• Manage a team of Operations Specialists that review program applications.
• Monitor program projects for compliance with developed QA/QC program protocols and processes.
• Implement corrective action required to address customer project deficiencies and work through resolutions with various stakeholders.
• Develop, update, and maintain program process documentation.
• Communicate with program subcontractors to provide guidance and continuous improvement to achieve maximum program achievements.
• Maintain effective communication with internal ICF stakeholders and with the client.
• Develop analysis of monthly program accruals and forecasts for accuracy to maintain or exceed program QPIs/KPIs.
• Become proficient in ICF program-based support systems, i.e. SLT, SSRS and SnuggPro. Training to be provided.

Skills

Excel advanced skills

Time management

Communication skills

Analytical thinking

Education

Bachelor's Degree in Business, Data Analysis, Environmental Studies, Energy or related discipline

Tools

PowerBI

Power Automate

SharePoint Lists

SSRS

SnuggPro

Job description

ICF is seeking an Associate Manager, Program Operations to support residential energy efficiency programs in New Jersey. You will work with a cross-functional team to ensure accurate invoicing, timely reviews, and compliant processing of projects.

You will lead a team of Operations Specialists, develop process documentation, and drive QA/QC improvements while engaging with clients and subcontractors to maximize program results.