Remote Assistant Account Manager - Data Center Services

CPG Beyond, Inc.; United States; Remote; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Health and wellness options

On-the-job training and professional发展

Job summary

CPG Beyond, Inc. is seeking an Assistant Account Manager to support delivery and coordination of customer accounts in the data center services environment.

You will work with Account Managers to plan, document, and execute service activities, coordinating with customers, OEMs, subcontractors, and field technicians. The role requires strong organizational discipline, attention to detail, and the ability to manage multiple priorities in a fast-paced, high-reliability setting.

Qualifications

• 2+ years of experience in account coordination, operations support, or customer service.
• Experience in data centers or critical infrastructure preferred.
• Strong organizational and multitasking skills.

Responsibilities

• Support Account Managers in the day-to-day management of customer accounts.
• Assist in maintaining strong customer relationships through responsiveness, professionalism, and proactive communication.
• Provide regular updates on account activity, service delivery status, and open items.
• Assist in preparing for customer meetings, including agendas, reports, and follow-ups.
• Support issue resolution by tracking customer concerns and coordinating internal responses.
• Coordinate scheduling of technicians, OEM vendors, and subcontractors.
• Assist in planning service delivery timelines and ensuring resource alignment.
• Monitor work orders and service tickets to ensure timely completion.
• Serve as liaison between field teams, operations management, and account leadership.
• Communicate scheduling changes and project updates.
• Maintain accurate account records, schedules, and service documentation.
• Assist with processing timesheets and service reports.
• Support billing readiness and documentation accuracy.
• Track labor hours and operational metrics.
• Monitor open items, escalations, and service gaps.
• Drive timely follow-up and resolution of issues.
• Identify risks and elevate to Account Managers.
• Support continuous improvement efforts.
• Ensure technicians meet safety and site access requirements.
• Support adherence to company procedures and customer requirements.
• Maintain audit-ready documentation.

Skills

Account coordination

Customer service

Project coordination

Communication

Excel

Tools

Excel

Outlook

NetSuite

Job description

CPG Beyond, Inc. is seeking an Assistant Account Manager to support delivery and coordination of customer accounts in the data center services environment.

You will work with Account Managers to plan, document, and execute service activities, coordinating with customers, OEMs, subcontractors, and field technicians. The role requires strong organizational discipline, attention to detail, and the ability to manage multiple priorities in a fast-paced, high-reliability setting.