Data Center Account Manager

CBRE Group, Inc.; Town of Sweden (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

CBRE Group, Inc. is seeking an Account Manager for Data Center operations to manage a team delivering operations and facilities management services at multiple client locations.

The role requires onsite presence and leadership over staff, training, performance evaluations, and client coordination. The position emphasizes supervising staff, coordinating training and hiring, and ensuring adherence to SLAs, safety, and quality standards while driving account development and innovations in service

Qualifications

• Bachelor's Degree preferred with 5-8 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention.
• Ability to lead the exchange of sensitive, complicated information, convey performance expectations and handle problems.
• Leadership skills to motivate the team to achieve broad operational targets with impact on own job discipline and department.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills and an advanced inquisitive mindset.

Responsibilities

• Provide formal supervision for employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Set and track staff and department deadlines. Mentor and coach account leadership as needed.
• Point of contact for the client while working with key stakeholders to meet all MSA requirements.
• Ensure completion of configuration management, work orders, preventive maintenance, and repairs within the agreed SLA timeframe.
• Verify facility infrastructure equipment installations are within the agreed SLA timeframe.
• Confirm all advanced deployments are installed to applicable internal, manufacturer, and industry standards.
• Ensure adherence to Quality, Health, Safety & Environmental compliance and related performance metrics.
• Apply broad knowledge of the business and own discipline and how it integrates with others to achieve objectives.
• Lead by example and model behaviors consistent with CBRE RISE values.
• Understand and recognize the broader impact across the department.
• Improve and change existing methods, processes, and standards within job discipline.
• Create and implement strategy for account development, endorsing innovation and improved ways of working.

Skills

Staff supervision

Training & development

Performance evaluations

Coaching

Recruiting & hiring

Leadership

Microsoft Office

Education

Bachelor's Degree preferred

Tools

Microsoft Office

Job description

AbouttheRole:

AsaCBREDataCenterAccountManager,youwillmanagetheteamresponsibleforprovidingexpertoperations and facilities managementservices to a largetelecomclientat two locations.

ThisjobispartoftheCriticalandTechnicalServicesjobfunction.Theyareresponsiblefortechnicalmaintenance services in critical client environments.

Please note that you will need to be onsite, as this is a site-based position at the client's location.

WhatYou’llDo:

• Provideformalsupervisionforemployees.Monitorthetraininganddevelopmentofstaff.Conductperformance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Set and track staff and department deadlines. Mentor and coachaccount leadershipas needed.
• PointofcontactfortheclientwhileworkingwithkeystakeholderstomeetallMSArequirements.
• Ensurecompletionofconfigurationmanagement,workorders,preventativemaintenance,andrepairswithin the agreed SLAtimeframe.Resolveunforeseencircumstancesthatoccurandinformtheclientorexecutivemanagementwhenneeded.
• VerifyfacilityinfrastructureequipmentinstallationsarewithintheagreedSLAtimeframe.
• Confirmalladvanceddeploymentsareinstalledtoapplicableinternal,manufacturer,andindustrystandards.
• Ensure adherence to Quality, Health, Safety & Environmentalcomplianceand related performance metrics are met.
• Applyabroadknowledgeofthebusiness,owndiscipline,andhowowndisciplineintegrateswithothersto achieve team and departmentalobjectives.
• LeadbyexampleandmodelbehaviorsthatareconsistentwithCBRERISEvalues.Influenceotherstoadopta different point of view while being guided by policies and departmental plans.
• Understandandrecognizethebroaderimpactacrossthedepartment.
• Improveandchangeexistingmethods,processes,andstandardswithinjobdiscipline.
• Create and implement strategy for account development, endorsing innovation and improved ways of working.

WhatYou’llNeed:

• Bachelor'sDegreepreferredwith5-8yearsofrelevantexperience.Inlieuofadegree,acombinationof experience and education will be considered.
• Experienceintheareasofstaffing,selection,training,development,coaching,mentoring,measuring,appraising, and rewarding performance and retention is preferred.
• Abilitytoleadtheexchangeofsensitive,complicated,anddifficultinformation,conveyperformanceexpectationsand handle problems.
• Leadershipskillstomotivatetheteamtoachievebroadoperationaltargetswithimpactsonownjobdiscipline, multiple job disciplines, and department.
• IndepthknowledgeofMicrosoftOfficeproducts.ExamplesincludeWord,Excel,Outlook,etc.
• Extensiveorganizationalskillsandanadvancedinquisitivemindset.

Why Join CBRE?

• Be part of a high-performing team in a critical environment
• Work with advanced data center infrastructure
• Be part of a collaborative, supportive, and high-performance culture
• Collaborative and safety-focused workplace