Remote Account Manager — High-Volume Retail Ops

Proxy Retail Group, Inc.; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive base pay plus incentives

Healthcare with company contribution

Remote work with schedule flexibility

Ownership path and exposure to senior/

Supportive culture with high achievers

Job summary

Proxy Retail Group, Inc. is hiring a full-time remote Account Manager to own the day-to-day relationship for a high-volume maintenance and installation program across thousands of U.S. locations.

You’ll be the primary client contact, manage requests, and keep internal teams aligned, with occasional travel for relationship or site needs. We seek professionals with 5+ years in account or program management, strong leadership, expert Microsoft Teams, Excel, Outlook skills, and a proven ability to

Qualifications

• 5+ years in account management, program management, or client operations supporting high-volume retail, fixture, merchandising, installation, or multi-location programs.
• Proven success in client and relationship management: high emotional intelligence, de-escalation skill, non-abrasive communication, strong accountability, and the ability to absorb intensity without becoming defensive.
• Strong leadership and buffering skills: experience coordinating others, setting clear ownership, and keeping teammates productive and aligned.
• Heavy, daily proficiency in Microsoft Teams, Excel, and Outlook; high-level Microsoft Office mastery (Word, PowerPoint) plus solid Adobe Acrobat, Zoom, and SharePoint/OneDrive experience. Fast ability to learn new systems required.
• Process discipline: follow, protect, and improve established high-volume workflows, templates, and SOPs rather than redesigning them.
• Fast learner with extreme ownership, clear structured communication, resilience, and a growth mindset under pressure.
• Bulletproof home setup: reliable high-speed internet, quiet dedicated workspace, and flexibility for core hours plus occasional sprints.
• Track record greater than degree; we care about deliverables and protecting relationships.

Responsibilities

• Serve as primary day-to-day client contact; monitor and respond quickly in Microsoft Teams and limited email so nothing sits unanswered.
• Manage the relationship with emotional intelligence and a partnership mindset: proactive check-ins, calm de-escalation, and consistent confidence under volume or transition.
• Process and oversee high volumes of jobs using established templates, worksheets, and systems; drive timely closeouts, SOP compliance, and accurate financial tracking.
• Track, review, and approve high-volume vendor and client invoicing to keep program financials clean, current, and fully aligned.
• Own weekly scheduling, urgent/last-minute location workarounds, and territory coordination.
• Lead and coordinate a small expert team: enforce clear ownership, run structured check-ins, and keep everyone productive and accountable.
• Protect critical templates and documentation (including backups); control access and support transitions to new systems.
• Run recurring program meetings, maintain process documentation and training materials, and provide field/process support so knowledge is not tribal.

Skills

Relationship management

Emotional intelligence

Leadership and delegation

Communication under pressure

Time management

Microsoft Teams

Excel

Outlook

Word/PowerPoint

Adobe Acrobat

Zoom

SharePoint/OneDrive

Tools

Microsoft Teams

Excel

Outlook

Word

PowerPoint

Adobe Acrobat

Zoom

SharePoint/OneDrive

Job description

Proxy Retail Group, Inc. is hiring a full-time remote Account Manager to own the day-to-day relationship for a high-volume maintenance and installation program across thousands of U.S. locations.

You’ll be the primary client contact, manage requests, and keep internal teams aligned, with occasional travel for relationship or site needs. We seek professionals with 5+ years in account or program management, strong leadership, expert Microsoft Teams, Excel, Outlook skills, and a proven ability to