Assistant Account Manager

CPG Beyond, Inc.; United States; Remote; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Health and wellness options

On-the-job training and professional发展

Job summary

CPG Beyond, Inc. is seeking an Assistant Account Manager to support delivery and coordination of customer accounts in the data center services environment.

You will work with Account Managers to plan, document, and execute service activities, coordinating with customers, OEMs, subcontractors, and field technicians. The role requires strong organizational discipline, attention to detail, and the ability to manage multiple priorities in a fast-paced, high-reliability setting.

Qualifications

• 2+ years of experience in account coordination, operations support, or customer service.
• Experience in data centers or critical infrastructure preferred.
• Strong organizational and multitasking skills.

Responsibilities

• Support Account Managers in the day-to-day management of customer accounts.
• Assist in maintaining strong customer relationships through responsiveness, professionalism, and proactive communication.
• Provide regular updates on account activity, service delivery status, and open items.
• Assist in preparing for customer meetings, including agendas, reports, and follow-ups.
• Support issue resolution by tracking customer concerns and coordinating internal responses.
• Coordinate scheduling of technicians, OEM vendors, and subcontractors.
• Assist in planning service delivery timelines and ensuring resource alignment.
• Monitor work orders and service tickets to ensure timely completion.
• Serve as liaison between field teams, operations management, and account leadership.
• Communicate scheduling changes and project updates.
• Maintain accurate account records, schedules, and service documentation.
• Assist with processing timesheets and service reports.
• Support billing readiness and documentation accuracy.
• Track labor hours and operational metrics.
• Monitor open items, escalations, and service gaps.
• Drive timely follow-up and resolution of issues.
• Identify risks and elevate to Account Managers.
• Support continuous improvement efforts.
• Ensure technicians meet safety and site access requirements.
• Support adherence to company procedures and customer requirements.
• Maintain audit-ready documentation.

Skills

Account coordination

Customer service

Project coordination

Communication

Excel

Tools

Excel

Outlook

NetSuite

Job description

Careers in End-to-End
Data Center Services

The People

Through organic growth and strategic acquisitions, we’ve assembled some of the most experienced leadership in the industry to guide our teams of highly-capable technicians, partners and subcontractors. With the right practical knowledge, training and clearances, our people have the skills and expertise to take on any job and work within any environment.

The Work

From new builds and whitespace fit-outs to professional and technical services, CPG offers a diverse range of career opportunities across our lines of business. Matching the pace of our customers and the industry at large, we’re one of the fastest-growing data center service providers in the country.

The Impact

For over 20 years, CPG has been at the vanguard of the data center industry’s transformation, empowering organizations to store and deliver an unprecedented volume of data and applications to increasingly dispersed end-users. Today, CPG’s expertise extends far beyond simple construction or any one line of service – driven by the employees that make us a true partner to Fortune 500 companies, enterprise cloud providers and colocation data centers.

The
Benefits

Competitive compensation with generous health and wellness options, retirement and paid time off

Growth opportunities across our lines of business

On-the-job training and professional development

Location: Remote

Job Id:1484

# of Openings:1

Location: Remote

POSITION SUMMARY: The Assistant Account Manager (AAM) plays a critical role in supporting the successful delivery, coordination, and performance of customer accounts within the data center and critical infrastructure services environment. This position partners closely with Account Managers to ensure seamless execution of service operations, effective communication across stakeholders, and accurate tracking of account activity.

The AAM acts as a central coordination point between customers, OEMs, subcontractors, field technicians, and internal teams, ensuring all service activities are planned, documented, and executed efficiently. This role requires strong organizational discipline, attention to detail, and the ability to manage multiple priorities in a fast-paced, high-reliability environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Support Account Managers in the day-to-day management of customer accounts
• Assist in maintaining strong customer relationships through responsiveness, professionalism, and proactive communication
• Provide regular updates on account activity, service delivery status, and open items
• Assist in preparing for customer meetings, including agendas, reports, and follow-ups
• Support issue resolution by tracking customer concerns and coordinating internal responses
• Coordinate scheduling of technicians, OEM vendors, and subcontractors
• Assist in planning service delivery timelines and ensuring resource alignment
• Monitor work orders and service tickets to ensure timely completion
• Serve as liaison between field teams, operations management, and account leadership
• Communicate scheduling changes and project updates
• Maintain accurate account records, schedules, and service documentation
• Assist with processing timesheets and service reports
• Support billing readiness and documentation accuracy
• Track labor hours and operational metrics
• Monitor open items, escalations, and service gaps
• Drive timely follow-up and resolution of issues
• Identify risks and elevate to Account Managers
• Support continuous improvement efforts
• Ensure technicians meet safety and site access requirements
• Support adherence to company procedures and customer requirements
• Maintain audit-ready documentation

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• 2+ years of experience in account coordination, operations support, or customer service
• Experience in data centers or critical infrastructure preferred
• Strong organizational and multitasking skills

Computer Skills:

• Proficiency in Microsoft Suite applications such as: Excel, Word, and Outlook
• Knowledge of NetSuite is a PLUS.

Certificates and Licenses:

• No certificates or licenses required

Supervisory Responsibilities:

• No supervisory responsibilities

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing duties of this job, the employee is occasionally required to move objects 10-20 pounds; they are frequently required to stand, walk, stoop. Kneel, crouch, or crawl; Occasionally required to sit and climb and balance. Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

CPG is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

CPG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state and local laws.

If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email [e-mail]. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [e-mail] or call 703-726-9726. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.