Remote Assistant Account Manager — Data Center Ops

CPG; United States; A distancia; USD 54.000 - 75.000; Jornada completa

Descripción de la vacante

CPG is seeking an Assistant Account Manager to support the delivery and coordination of customer accounts in data center and critical infrastructure services. You will partner with Account Managers to ensure service operations run smoothly and communication across stakeholders is clear.

The role acts as a central coordinator between customers, OEMs, subcontractors, field technicians, and internal teams, ensuring all activities are planned, documented, and executed efficiently.

Formación

• 2+ years in account coordination, operations support, or customer service.
• Experience in data centers or critical infrastructure preferred.
• US Citizenship required.

Responsabilidades

• Support Account Managers in day-to-day management of customer accounts.
• Assist in maintaining strong customer relationships through responsiveness and professionalism.
• Provide regular updates on account activity and service delivery status.
• Assist in preparing for customer meetings, including agendas and reports.
• Coordinate scheduling of technicians, OEM vendors, and subcontractors.
• Monitor work orders and service tickets to ensure timely completion.
• Serve as liaison between field teams, operations management, and account leadership.
• Maintain audit-ready documentation and assist with timesheets and service reports.

Conocimientos

Strong organizational skills

Multitasking

Excellent communication

Herramientas

Microsoft Excel

Microsoft Word

Microsoft Outlook

NetSuite

Descripción del empleo

CPG is seeking an Assistant Account Manager to support the delivery and coordination of customer accounts in data center and critical infrastructure services. You will partner with Account Managers to ensure service operations run smoothly and communication across stakeholders is clear.

The role acts as a central coordinator between customers, OEMs, subcontractors, field technicians, and internal teams, ensuring all activities are planned, documented, and executed efficiently.