Remote Member Experience Specialist

NCD; McAllen (TX); Teletrabalho; USD 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Dental insurance

Life insurance

Disability insurance

401(k) with employer match

WFH allowance

Professional development

Positive work environment

Resumo da oferta

NCD is seeking a Customer Service Advisor for a 100% remote role. You will provide the highest level of phone service and support to customers, handling inquiries with accuracy and care.

The position requires 2–4 weeks of paid remote training, and equipment will be provided. Bilingual abilities are a plus, with differential pay for Spanish speakers. Join a team that values growth, positivity, and customer satisfaction.

Qualificações

• Minimum 2 years in customer service or call center.
• Excellent verbal and written communication skills.
• Ability to multitask by listening, typing, speaking, and navigating multiple interfaces.

Responsabilidades

• Handles inbound and outbound communication with members and/or providers.
• Communicates with clients across phone, email, and chat.
• Reviews member products and answers questions regarding products, policies, changes, and transactions.
• Escalates enrollment to licensed agents when needed.
• Documents all member interactions in CRM with accurate notes.

Conhecimentos

Customer service experience

Verbal and written communication

Multitasking

Bilingual (Spanish)

Formação académica

College degree preferred

Ferramentas

CRM software

Descrição da oferta de emprego

NCD is seeking a Customer Service Advisor for a 100% remote role. You will provide the highest level of phone service and support to customers, handling inquiries with accuracy and care.

The position requires 2–4 weeks of paid remote training, and equipment will be provided. Bilingual abilities are a plus, with differential pay for Spanish speakers. Join a team that values growth, positivity, and customer satisfaction.