Customer Service Representative (Aranese-speaking) AV01

CNX; United States; Remote; USD 20,000 - 25,000; Full time

Benefits offered by this job

Remote work

Full paid training

Career development program

Bonus 1200 gross/year

Job summary

CNX is seeking an Aranese-speaking Customer Service Representative to join our remote team. You will assist customers via multiple channels, troubleshoot basic tech issues, and explain solutions clearly from your home office in Spain.

The role requires native/bilingual Spanish and Aranese with English at B1/B2; a high school diploma, age 18+, and solid typing, communication, and problem-solving skills. 100% remote, full-time, with ongoing training and career development opportunities.

Qualifications

• Native or bilingual Spanish; Aranese English proficiency at B1/B2 level
• High school diploma or equivalent
• Minimum age 18 and legal work documentation to work in Spain
• Strong communication, customer service, and problem-solving skills
• Basic technical knowledge and confidence using computers and digital devices
• Good typing skills, attention to detail, and the ability to remain calm under pressure
• Flexibility to work shifts, weekends, and holidays as required

Responsibilities

• Assist customers through the assigned communication channels
• Identify customer needs, troubleshoot basic technical issues, and provide step-by-step guidance
• Explain technical information clearly and professionally
• Manage customer interactions using internal systems and follow established procedures
• Handle concerns with empathy, resolve issues, and escalate complex cases when necessary
• Maintain accurate records and meet quality, customer satisfaction, and productivity targets

Skills

Communication skills

Customer service

Problem solving

Typing skills

Attention to detail

Calm under pressure

Flexibility

Education

High school diploma or equivalent

Job description

Customer Service Representative (Aranese-speaking) - Remote AV01

Love technology? Enjoy helping people? Work remotely and turn your skills into your next career opportunity! Are you the person everyone turns to when they need help with their devices? Do you enjoy solving problems and making technology easier for others? Then this opportunity could be for you! Join our team as a Customer Service Advisor and help customers get the most out of their devices and services, all while working remotely.

• -Assist customers through the assigned communication channels.
• -Identify customer needs, troubleshoot basic technical issues, and provide step-by-step guidance.
• -Explain technical information clearly and professionally.
• -Manage customer interactions using internal systems and follow established procedures.
• -Handle concerns with empathy, resolve issues, and escalat complex cases when necessary.
• -Maintain accurate records and meet quality, customer satisfaction, and productivity targets.

What are we looking for? Native or bilingual Spanish proficiency + Aranese English proficiency at B1/B2 level High school diploma or equivalent Minimum age of 18 and legal documentation to work in Spain. Strong communication, customer service, and problem-solving skills Basic technical knowledge and confidence using computers and digital devices. Good typing skills, attention to detail, and the ability to remain calm under pressure Flexibility to work shifts, weekends, and holidays as required.

Требования

Aranese (Required) Time Type: Full time

Условия

• 100% remote work, so you can work from home
• Permanent contract
• Full time 39 hours/week Monday to Friday from 9:00 to 18:00
• Salary package of 19976,99 euros gross/year + Bonus 1.200 gross/year
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses
• Ready to take the next step? Combine your passion for technology with your talent for helping people.

Location: ESP Work-at-Home