Remote Appointment Specialist – Outbound & Inbound Calls

Help Squad; United States; Remote; USD 21,000 - 30,000; Part time

Job summary

Help Squad is seeking a confident Outbound & Inbound Phone Specialist for a remote role serving residential plumbing customers in the United States. You will convert conversations into booked appointments and manage follow-ups with customers.

The ideal candidate has proven outbound sales or appointment-setting experience, excellent English, can handle objections professionally, and maintain a high-standard customer experience while working US Eastern Time hours and some Saturdays.

Qualifications

• Experience in outbound calling, sales follow-ups, or appointment setting.
• Experience handling inbound customer calls.
• Experience in home services preferred (plumbing, HVAC, electrical).
• Excellent spoken English with neutral accent.
• Able to work US Eastern Time hours, including some Saturdays.
• Proficient in basic Microsoft Excel.

Responsibilities

• Make outbound calls to previous customers, open estimates, and existing leads to generate sales and book appointments.
• Follow up with customers who previously declined or postponed plumbing services.
• Handle objections professionally and encourage customers to move forward with services.
• Answer inbound customer calls, address inquiries, and schedule appointments.
• Accurately document calls, customer interactions, and appointments in Housecall Pro.
• Perform basic Excel tasks, including data entry and tracking.
• Maintain a professional, conversational, and customer-focused approach on every call.

Skills

Outbound calling

Sales follow-ups

Appointment setting

Excellent spoken English

Independent work

Tools

Housecall Pro

ServiceTitan

Excel

Job description

Help Squad is seeking a confident Outbound & Inbound Phone Specialist for a remote role serving residential plumbing customers in the United States. You will convert conversations into booked appointments and manage follow-ups with customers.

The ideal candidate has proven outbound sales or appointment-setting experience, excellent English, can handle objections professionally, and maintain a high-standard customer experience while working US Eastern Time hours and some Saturdays.