Outbound & Inbound Phone Specialist (Home Services – Plumbing)

HelpSquad; United States; Remote; USD 6,900 - 17,000; Full time

Job summary

Remote Work is seeking a remote role focused on outbound and inbound calling to generate and schedule appointments for residential home services. You will manage calls with a professional customer experience and document interactions using Housecall Pro and Excel.

Fluency in English and strong listening skills are essential. The role requires handling both outbound and inbound conversations, following up on leads, and aligning with US Eastern Time hours, including some Saturdays.

Qualifications

• Proven experience in outbound calling, sales follow-ups, or appointment setting.
• Experience handling inbound customer calls.
• Preference for experience in home services such as plumbing, HVAC, or electrical.
• Excellent spoken English with clear pronunciation and a neutral accent.

Responsibilities

• Make outbound calls to previous customers, open estimates, and existing leads to book appointments.
• Follow up with customers who previously declined or postponed services.
• Handle objections and move conversations toward sales in a non pushy manner.
• Answer inbound calls, address inquiries, and schedule appointments.
• Accurately document calls and appointments in Housecall Pro and perform basic Excel tasks.
• Maintain a professional, customer-focused approach on every call.

Skills

Outbound calling

Inbound calls

Appointment setting

Customer service

Excel basics

English clear

Tools

Housecall Pro

Excel

Job description

About the role

The company provides home services for residential plumbing and related work in the United States. This role owns both outbound and inbound phone conversations to generate and schedule appointments, while delivering a professional customer experience.

What you'll do

• Make outbound calls to previous customers, open estimates, and existing leads to book appointments
• Follow up with customers who previously declined or postponed services
• Handle objections and move conversations toward sales in a non pushy manner
• Answer inbound calls, address inquiries, and schedule appointments
• Accurately document calls and appointments in Housecall Pro and perform basic Excel tasks
• Maintain a professional, customer-focused approach on every call

What they're looking for

• Proven experience in outbound calling, sales follow-ups, or appointment setting
• Experience handling inbound customer calls
• Preference for experience in home services such as plumbing, HVAC, or electrical
• Excellent spoken English with clear pronunciation and a neutral accent
• Strong listening, objection handling, and persuasive communication
• Proficiency in basic Microsoft Excel

For applicants in Nigeria

• Location: Remote from anywhere; the role requires US Eastern Time hours, including some Saturdays
• Timezone expectations to align with US Eastern Time; confirm before interviewing
• Pay currency: USD per hour; the listing states $5+ per hour depending on experience
• Employment type: The listing lists remote work with a US-based company; explicit contractor vs employee status is not stated
• Visa/work-authorization: Not specified