Work From Home Telephone Interviewer Jobs

85056 Wake Forest University Health Sciences – Academic Clinical and Translational Science Institute (CTSI)

Part time

No

15

Part‑time flexible days/evenings/weekends

Fully remote

12‑19 hours/week

Not benefits‑eligible

$20.80 – $31.20

Under general supervision, interviews and records responses of study/survey participants over the telephone or in person as needed. The Research Interviewer will work on the new PCORI funded project, “Comparing Registry Surveillance and Provider Alerts with and without Patient Outreach, Navigation, and Care Coordination” a multi‑center research project designed to study how health systems can help more patients overcome roadblocks to achieve early kidney transplants. This study follows over 1,100 patients with chronic kidney disease receiving care in three health systems (Duke Health, Geisinger Health, University of Mississippi Medical Center) and will study the long‑term effect of a new intervention called Patient Centered Early Health System Transplant Outreach. This intervention was designed to (1) identify patients qualifying for kidney transplants as early as possible, (2) support patients and their families with education and behavioral support to help them talk about and overcome roadblocks to early transplants, (3) proactively reach out to patients to let them know they are eligible for early transplants and invite them to the transplant center, and (4) navigate patients through the multi‑step transplant preparation process. All patients enrolled in the study have completed the intervention and are being followed for an additional 5 years. Research Interviewers will contact patients by telephone for consent to extend their enrollment and to complete telephone surveys every 6 months from April 2026‑December 2029. Research Interviewers will use an on‑line program (REDCap) to enter participants' responses to the survey questions. He/she will contact study participants using a study‑assigned mobile phone. The Research Interviewer will track contact attempts (e.g., no answer, disconnected phone, message left, successful contact) and outcomes of contacts (e.g., ineligible, refused, completed). Project work will begin as early as April 2026 and will end December 2029. The Research Interviewer will work remotely. All Research Interviewers will be required to complete human subjects training through the CITI program. Research Interviewers are asked to work remotely between 12‑19 hrs/wk with a flexible calling schedule Mon‑Sat from 8am (EST) – 8pm (EST). Not benefits‑eligible.

High school diploma or GED equivalent.

Prior experience in a Call Center, Help Desk or interviewing study participants preferred.

Foreign language skills preferred.

Excellent telephone skills.

Effective oral and written communication skills.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well‑being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short‑and‑Long‑Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.