Outbound & Inbound Phone Specialist (Home Services – Plumbing)

Help Squad; United States; Remote; USD 21,000 - 30,000; Part time

Job summary

Help Squad is seeking a confident Outbound & Inbound Phone Specialist for a remote role serving residential plumbing customers in the United States. You will convert conversations into booked appointments and manage follow-ups with customers.

The ideal candidate has proven outbound sales or appointment-setting experience, excellent English, can handle objections professionally, and maintain a high-standard customer experience while working US Eastern Time hours and some Saturdays.

Qualifications

• Experience in outbound calling, sales follow-ups, or appointment setting.
• Experience handling inbound customer calls.
• Experience in home services preferred (plumbing, HVAC, electrical).
• Excellent spoken English with neutral accent.
• Able to work US Eastern Time hours, including some Saturdays.
• Proficient in basic Microsoft Excel.

Responsibilities

• Make outbound calls to previous customers, open estimates, and existing leads to generate sales and book appointments.
• Follow up with customers who previously declined or postponed plumbing services.
• Handle objections professionally and encourage customers to move forward with services.
• Answer inbound customer calls, address inquiries, and schedule appointments.
• Accurately document calls, customer interactions, and appointments in Housecall Pro.
• Perform basic Excel tasks, including data entry and tracking.
• Maintain a professional, conversational, and customer-focused approach on every call.

Skills

Outbound calling

Sales follow-ups

Appointment setting

Excellent spoken English

Independent work

Tools

Housecall Pro

ServiceTitan

Excel

Job description

Job Description

This is a remote position.

Work Setup: Remote | Work From Home

Schedule: 30–40 hours per week | US Eastern Time | Some Saturdays required, Sundays off

Industry: Home Services / Plumbing

About the Role

We are looking for a confident, proactive, and results-driven Outbound & Inbound Phone Specialist to support a residential plumbing company based in Southern Maryland, USA.

The ideal candidate has strong phone communication skills, proven outbound sales or follow-up experience, and the ability to turn customer conversations into booked appointments.

This role requires someone who can confidently handle objections, follow up persistently without being pushy, and deliver a professional, friendly customer experience.

Key Responsibilities

• Make outbound calls to previous customers, open estimates, and existing leads to generate sales and book appointments.


• Follow up with customers who previously declined or postponed plumbing services.


• Handle objections professionally and encourage customers to move forward with services.


• Answer inbound customer calls, address inquiries, and schedule appointments.


• Accurately document calls, customer interactions, and appointments in Housecall Pro.


• Perform basic Excel tasks, including data entry and tracking.


• Maintain a professional, conversational, and customer-focused approach on every call.

Qualifications

• Proven experience in outbound calling, sales follow-ups, or appointment setting is required.


• Previous experience handling inbound customer calls.


• Experience in home services (plumbing, HVAC, electrical, or similar industries) is highly preferred.


• Excellent spoken English with clear pronunciation and a neutral, easy-to-understand accent.


• Strong listening skills, objection-handling abilities, and a persuasive yet professional communication style.


• Comfortable making repeated follow-up calls while maintaining a positive customer experience.


• Proficient in basic Microsoft Excel (skills will be assessed).


• Able to work US Eastern Time hours, including some Saturdays.


• Reliable, organized, and capable of working independently.

Preferred Qualifications

• Experience using Housecall Pro, ServiceTitan, or similar field service management software.


• Familiarity with residential home services, customer estimates, and service appointment scheduling.