Remote Application Support Specialist (SQL/DB)

Harris Computer; Nevada; Remote; USD 34,000 - 39,000; Full time

Benefits offered by this job

Remote home office

Training opportunities

Job summary

Harris Computer is seeking a Support Specialist to provide application support to customers, handling complex questions on product function and usage. You will investigate issues, contribute to knowledge base, and liaise between customers and our product/engineering teams.

The role requires ~3+ years in customer service, strong troubleshooting with relational databases, T-SQL, SQL, Excel, and Crystal Reports, and the ability to train customers on best practices.

Qualifications

• 3+ years of experience in customer service or support roles.
• Strong SQL-related querying and data interpretation skills.
• Experience with relational databases and reading/writing T-SQL.
• Proficiency with Excel and Crystal Reports.

Responsibilities

• Provide application support to customers and internal resources.
• Investigate, manage, track, and close client support issues related to databases and application functionality.
• Contribute to knowledge base and create training materials for customers.
• Collaborate with product and engineering teams to document enhancements and defect resolutions.
• Train customers on functionality and best practices, including at user conferences.

Skills

3+ years Customer Service

SQL

T-SQL

Excel

Crystal Reports

Relational databases

Customer focus

Job description

Harris Computer is seeking a Support Specialist to provide application support to customers, handling complex questions on product function and usage. You will investigate issues, contribute to knowledge base, and liaise between customers and our product/engineering teams.

The role requires ~3+ years in customer service, strong troubleshooting with relational databases, T-SQL, SQL, Excel, and Crystal Reports, and the ability to train customers on best practices.