Remote Application Support Specialist - SQL & Training

Harris Computer; Kansas City (MO); Remote; USD 34,000 - 39,000; Full time

Benefits offered by this job

Benefits package

Casual work environment

Job summary

Harris Computer, based in the United States, is seeking a Support Specialist to provide application support to customers and internal resources. You will troubleshoot complex questions, contribute to our knowledge base, and act as a liaison between customers and the company.

You will document processes, train customers, and collaborate with product and engineering teams to resolve defects. This role offers remote home-office flexibility with occasional travel and opportunities for training

Qualifications

• 3+ years' experience in a Customer Service role.
• Excellent interpersonal, written, and oral communication skills.
• Ability to learn and navigate new software quickly.

Responsibilities

• Work directly or indirectly with customers to provide services and help resolve user issues
• Assess a variety of software scenarios, reviewing software configuration, set up, and software code to identify the correct resolution or elevate according to departmental guidelines
• Report detailed information within the client tracking system and document processes, routines, and programs by following the defined guidelines and team goals and objectives
• Work closely with other team members, exchanging knowledge through training sessions, and producing documentation
• Create and conduct training for customers on functionality and best practices for products, including at user conferences
• Collaborate with customers and/or our product and engineering teams to document proposed enhancements and determine cause/resolution to software defects
• Work with our Account Managers to process and track contracted services
• Review all technical support related processes and documentation for continuous improvement

Skills

Customer service

Communication

Active listening

Time management

Tools

SQL

T-SQL

Excel

Crystal Reports

Job description

Harris Computer, based in the United States, is seeking a Support Specialist to provide application support to customers and internal resources. You will troubleshoot complex questions, contribute to our knowledge base, and act as a liaison between customers and the company.

You will document processes, train customers, and collaborate with product and engineering teams to resolve defects. This role offers remote home-office flexibility with occasional travel and opportunities for training