Remote Application Support Specialist (SQL & Tax Software)

Harris Computer; Heber (UT); Hybrid; USD 34,000 - 39,000; Full time

Job summary

Harris Computer is seeking a Support Specialist to provide application support to customers, investigate issues, and serve as a liaison between customers and our R&D team. You will handle complex questions about product functionality, contribute to the knowledge base, and document processes in our case tracking system.

This role emphasizes collaboration with account managers and engineering, offers opportunities to train customers, and requires experience with SQL, Excel, and reporting tools.

Qualifications

• 3+ years of experience in a customer service role.
• Ability to learn and navigate new software quickly.
• Strong written and verbal communication skills.
• Experience with database queries and reporting tools.

Responsibilities

• Provide application support and resolve complex customer questions.
• Document processes and contribute to knowledge base.
• Create customer training and participate in user conferences.
• Collaborate with product and engineering teams to document enhancements.
• Maintain accurate case records and ensure timely issue closure.

Skills

SQL

Customer service

Training & documentation

Problem solving

Tools

Crystal Reports

T-SQL

Excel

SQL Server

Job description

Harris Computer is seeking a Support Specialist to provide application support to customers, investigate issues, and serve as a liaison between customers and our R&D team. You will handle complex questions about product functionality, contribute to the knowledge base, and document processes in our case tracking system.

This role emphasizes collaboration with account managers and engineering, offers opportunities to train customers, and requires experience with SQL, Excel, and reporting tools.