Remote Support Specialist — SQL & App Helpdesk

Harris Computer; New Mexico; A distancia; USD 34.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

We empower our employees to make a dif

Award-winning culture

Learn and grow

Financially strong and owned by CSI

Fun workplace

Descripción de la vacante

Harris Computer is seeking a Support Specialist to provide application support to customers and internal teams. You will investigate, manage, and close client issues related to the database and application functions while contributing to knowledge resources and coordinating with R&D.

You will train customers, document enhancements, and help maintain service quality by following defined guidelines. The role emphasizes collaboration with product, engineering, and account teams, and supports a

Formación

• 3+ years in a Customer Service role.
• Excellent interpersonal, written, and oral communication skills.
• Ability to learn and navigate new software quickly.
• Experience with relational databases and reading/writing T-SQL.
• Knowledge of property tax software and its lifecycle.
• Proficiency with SQL, Excel, and Crystal Reports.

Responsabilidades

• Provide application support and resolve customer issues.
• Assess software configurations, setups, and code to determine resolutions.
• Document processes and training materials, and log details in tracking systems.
• Collaborate with team members to share knowledge and create documentation.
• Create and deliver customer training on product functionality and best practices.

Conocimientos

Relational databases

T-SQL

Property tax knowledge

SQL

Excel

Crystal Reports

Customer service

Herramientas

Crystal Reports

SQL Server

Descripción del empleo

Harris Computer is seeking a Support Specialist to provide application support to customers and internal teams. You will investigate, manage, and close client issues related to the database and application functions while contributing to knowledge resources and coordinating with R&D.

You will train customers, document enhancements, and help maintain service quality by following defined guidelines. The role emphasizes collaboration with product, engineering, and account teams, and supports a