Remote Support Specialist (SQL & Tax Software)

Harris Computer; Iowa City (IA); A distancia; USD 34.000 - 39.000; Jornada completa

Descripción de la vacante

Harris Computer is seeking a Support Specialist to provide application support to customers, answering complex questions about product usage and contributing to knowledge base. You will collaborate with R&D and account managers to investigate, track, and close client issues related to database and application functionality.

Responsibilities include documenting processes, training customers, and facilitating continuous improvement of support workflows.

Formación

• 3+ years of experience in a customer service role.
• Excellent interpersonal, written, and oral communication skills.
• Ability to learn and navigate new software quickly.
• Typing skills and computer proficiency.

Responsabilidades

• Provide application support to customers and internal resources.
• Assess software configurations and identify resolutions or escalate as needed.
• Document processes and report details in the client tracking system.
• Collaborate with team members and R&D to resolve issues and improve the product.
• Create and conduct training for customers on functionality and best practices.

Conocimientos

Customer service

Communication

Time management

Problem solving

Herramientas

SQL

Excel

Crystal Reports

Descripción del empleo

Harris Computer is seeking a Support Specialist to provide application support to customers, answering complex questions about product usage and contributing to knowledge base. You will collaborate with R&D and account managers to investigate, track, and close client issues related to database and application functionality.

Responsibilities include documenting processes, training customers, and facilitating continuous improvement of support workflows.