Remote Application Support Specialist (High-Volume Calls)

Enova International; United States; On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) matching

PTO & paid holidays

Sabbatical program

Paid parental leave

Employee recognition and rewards program

Charitable matching and paid volunteer day

Job summary

Enova International is looking for a Remote Application Support Representative who will handle customer calls related to loan applications. This role involves guiding customers, ensuring satisfaction, and maintaining accurate account records. Candidates should have excellent communication skills and thrive in a high-volume environment. Benefits include health insurance, 401(k) matching, paid time off, and a flexible work schedule. Join us in making financial services accessible and impactful.

Qualifications

• Prior call center experience is a plus.
• Exceptional communication and active listening skills.
• Proven ability to thrive in a high-volume environment.
• Comfortable utilizing new technology in a remote work setting.

Responsibilities

• Manage inbound customer calls, guiding through loan applications.
• Encourage completion of loan applications through outbound calls.
• Explain features and benefits of Enova's products to customers.
• Maintain accurate customer account records.
• Deliver exceptional customer service through effective communication.

Skills

Call center experience

Communication skills

Active listening skills

Adaptability

Multi-tasking skills

Technology utilization

Job description

Enova International is looking for a Remote Application Support Representative who will handle customer calls related to loan applications. This role involves guiding customers, ensuring satisfaction, and maintaining accurate account records. Candidates should have excellent communication skills and thrive in a high-volume environment. Benefits include health insurance, 401(k) matching, paid time off, and a flexible work schedule. Join us in making financial services accessible and impactful.