CashNetUSA Application Support Representative (Remote)

Enova International; United States; On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) matching

PTO & paid holidays

Sabbatical program

Paid parental leave

Employee recognition and rewards program

Charitable matching and paid volunteer day

Job summary

Enova International is looking for a Remote Application Support Representative who will handle customer calls related to loan applications. This role involves guiding customers, ensuring satisfaction, and maintaining accurate account records. Candidates should have excellent communication skills and thrive in a high-volume environment. Benefits include health insurance, 401(k) matching, paid time off, and a flexible work schedule. Join us in making financial services accessible and impactful.

Qualifications

• Prior call center experience is a plus.
• Exceptional communication and active listening skills.
• Proven ability to thrive in a high-volume environment.
• Comfortable utilizing new technology in a remote work setting.

Responsibilities

• Manage inbound customer calls, guiding through loan applications.
• Encourage completion of loan applications through outbound calls.
• Explain features and benefits of Enova's products to customers.
• Maintain accurate customer account records.
• Deliver exceptional customer service through effective communication.

Skills

Call center experience

Communication skills

Active listening skills

Adaptability

Multi-tasking skills

Technology utilization

Job description

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

This role is entirely remote; however, candidates must reside within 100 miles of either Chicago, IL, or South Jordan, UT

About the role

Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria. As an Application Support Representative, you will participate in an in-depth 3-week training program to specialize in a specific brand. Once your training is finished, you will handle a high volume of inbound and some outbound calls as part of your responsibilities. You will interact with prospective customers to guide them through the loan application process, with the primary goal of converting these prospects into successful sales.

Responsibilities

• Manage inbound customer calls, providing expert guidance through the loan application process.
• Make outbound calls to customers to encourage the completion of loan applications as necessary.
• Ensure high levels of customer satisfaction by clearly explaining the features and benefits of Enova's products and services.
• Maintain meticulous and up-to-date customer account records with accurate information.
• Deliver exceptional customer service through clear, professional, and effective verbal and written communication.

Requirements

• Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments.
• Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions.
• Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills.
• Comfortable utilizing new technology and have a proven ability to excel in a remote work environment.

Compensation and benefits

The budgeted hourly rate for this position is $17.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.

• Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day…Plus so much more!

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™ platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.