Remote Application Support Specialist

Socket.dev; Chicago (IL); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) matching

PTO & paid holidays

Sabbatical program

Summer hours

Paid parental leave

DEI groups

Employee recognition and rewards

Charitable matching and volunteer day

Job summary

Enova International is seeking an Application Support Representative to participate in a 3-week brand-specific training and handle high-volume inbound calls through the loan application process. The role emphasizes clear communication, empathy, and accurate record-keeping while supporting customers remotely within 100 miles of Chicago, IL, or South Jordan, UT.

The position offers a remote work setup with in-office Tuesdays to Thursdays, competitive benefits, and opportunities for growth within a

Qualifications

• Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments.
• Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions.
• Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills.
• Comfortable utilizing new technology and have a proven ability to excel in a remote work environment.

Responsibilities

• Manage inbound customer calls, providing expert guidance through the loan application process.
• Make outbound calls to customers to encourage the completion of loan applications as necessary.
• Ensure high levels of customer satisfaction by clearly explaining the features and benefits of Enova's products and services.
• Maintain meticulous and up-to-date customer account records with accurate information.
• Deliver exceptional customer service through clear, professional, and effective verbal and written communication.

Skills

Call center experience

Communication skills

Remote work

Multi-tasking

Job description

Enova International is seeking an Application Support Representative to participate in a 3-week brand-specific training and handle high-volume inbound calls through the loan application process. The role emphasizes clear communication, empathy, and accurate record-keeping while supporting customers remotely within 100 miles of Chicago, IL, or South Jordan, UT.

The position offers a remote work setup with in-office Tuesdays to Thursdays, competitive benefits, and opportunities for growth within a