Hybrid Remote Customer Service Rep — Payments & Support

Enova; United States; Hybrid; USD 19,320 - 27,517; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) matching

PTO & paid holidays

Sabbatical program

Summer hours

Paid parental leave

DEI groups

Employee recognition

Charitable matching

Volunteer day

Job summary

Enova is seeking a Customer Service Representative to complete a 4-week training program and then handle inbound calls for a designated brand. You will deliver exceptional service, educate customers on products, process payments, set up payment plans, and keep accounts accurate, while thriving in a fast-paced, remote-friendly environment.

This role emphasizes strong communication, empathy, and problem solving to guide customers to the right solutions.

Qualifications

• Excellent communication and active listening skills.
• Proven ability to thrive in a high-volume environment.
• Experience in fast-paced customer service.
• Comfortable using new technology and remote work.

Responsibilities

• Respond to incoming customer calls, addressing their questions and providing service.
• Manage and respond to all customer inquiries, fulfilling requests, and educating customers on products and services.
• Handle tasks related to payment processing, create payment plans, and address other account-related matters.
• Uphold high-quality customer service standards through clear verbal and written communication.
• Keep customer accounts updated with accurate information.

Skills

Communication

Active listening

Multitasking

Adaptability

Remote work

Job description

Enova is seeking a Customer Service Representative to complete a 4-week training program and then handle inbound calls for a designated brand. You will deliver exceptional service, educate customers on products, process payments, set up payment plans, and keep accounts accurate, while thriving in a fast-paced, remote-friendly environment.

This role emphasizes strong communication, empathy, and problem solving to guide customers to the right solutions.