Remote Collections Specialist - Empathetic Negotiator

Enova; Chicago (IL); Remote; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) matching

PTO & holidays

Sabbatical program

Summer hours

Paid parental leave

DEI groups

Employee recognition

Job summary

Enova is seeking a Collections Representative to proactively contact customers with overdue accounts and develop payment solutions that keep loans current. You will navigate difficult calls with empathy and professionalism while following established processes.

The role emphasizes high-volume calling, effective negotiation, and precise documentation in Enova's database, with remote work flexibility and a focus on customer-focused outcomes.

Qualifications

• 1 year of experience in a high-volume debt collections environment.
• Proven conflict resolution and communication skills with de-escalation techniques.
• Strong negotiation abilities balancing policy with empathy.
• Self-management for remote work with strict time management and focus.
• Ability to think quickly and solve problems under pressure.

Responsibilities

• Handle high-volume inbound/outbound calls for delinquent loans.
• Negotiate and execute payment arrangements per call flow.
• Resolve complex payment-related issues with professionalism.
• Explain implications of overdue payments and offer financial resolution options.
• Document all interactions, payment plans, and data in Enova's system.

Skills

Active listening

Conflict resolution

Negotiation

Time management

Multitasking

Job description

Enova is seeking a Collections Representative to proactively contact customers with overdue accounts and develop payment solutions that keep loans current. You will navigate difficult calls with empathy and professionalism while following established processes.

The role emphasizes high-volume calling, effective negotiation, and precise documentation in Enova's database, with remote work flexibility and a focus on customer-focused outcomes.