Remote Application Support Analyst - Financial Services

Jack Henry & Associates, Inc.; Allen (TX); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Jack Henry & Associates, Inc. is seeking a customer-focused, solution-driven analyst to join our team of Application Support Analysts.

This remote role serves Symitar Credit Union Solutions clients and requires a strong customer-centric mindset and self-motivated work approach. As a primary client-facing contact, you will analyze issues, provide guidance on product functionality, and coordinate with multiple teams to resolve cases while maintaining clear communication with customers throughout

Qualifications

• Minimum of two years of experience working in a financial institution (bank or credit union).
• Experience in consumer lending, commercial lending, or real estate lending is highly desired.
• Strong troubleshooting skills with the ability to deliver exceptional customer service in a fast-paced environment.
• Ability to work holidays, weekends, and extended hours as business needs require.
• Willingness to participate in an on-call rotation.

Responsibilities

• Analyzes the customer's existing products/processes and consults with customer to map existing system to the JHA product.
• Oversees system set-up for customer (parameter set-up, creates job files for processing, etc). Ensures related business processes will run on software.
• Provides software support/guidance by answering questions on function, features and usage of software products.
• Communicates the customer's needs/expectations with programmers, other team members, and team leader.
• Maintains effective communication with customer throughout entire project/case.
• Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.

Skills

Customer focus

Problem solving

Communication

On-call readiness

Tools

Symitar platform

Job description

Jack Henry & Associates, Inc. is seeking a customer-focused, solution-driven analyst to join our team of Application Support Analysts.

This remote role serves Symitar Credit Union Solutions clients and requires a strong customer-centric mindset and self-motivated work approach. As a primary client-facing contact, you will analyze issues, provide guidance on product functionality, and coordinate with multiple teams to resolve cases while maintaining clear communication with customers throughout