Remote Application Consultant - Implementations & Training

Harris Computer; Wisconsin; On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Vacation and personal days

Medical, dental, and vision benefits

Stock ownership and 401k matching

Remote work option

Job summary

inHance, a division of Harris, seeks an Application Consultant to support installations, implementations, training, testing, and data conversions across all inHANCE platforms. This remote role requires travel up to 25% across the US and Canada and passport eligibility for international travel.

We value a growth mindset, strong communication, and the ability to work with cross-functional teams to meet client needs and expand responsibilities over time.

Qualifications

• Five years+ as software application consultant/implementation specialist.
• Previous training experience in software applications.
• Strong troubleshooting and analytical thinking to resolve issues.
• Good working knowledge of Microsoft Office applications.
• Experience with Windows 10 & 11/Windows Server 2016+.
• Customer service experience is essential.

Responsibilities

• Perform implementation tasks, training, consulting, and other services for implementation customers (virtual and onsite).
• Interpret requirements and define system setups.
• Respond to implementation support calls and resolve issues.
• Develop close working relationships with client contacts to prepare sites for implementation and training.
• Coordinate and manage projects on an as-needed basis.
• Collaborate with staff in Professional Services, Customer Support and Development to troubleshoot questions during implementation.
• Provide feedback to improve the product and implementation processes.
• Maintain knowledge of Harris software applications and related technologies.
• Coordinate data retrieval and ensure data availability for conversion.
• Cleanse and integrate data and coordinate conversion assistance.
• Test data conversions and verify accuracy with the client.
• Possess SQL querying abilities and database knowledge as an asset.
• Document tasks and communicate progress.
• Update internal tracking systems and time entries.
• Provide customer support as needed.
• Travel up to 25% in US & Canada.

Skills

Software consulting

Training experience

Troubleshooting

Microsoft Office

Windows knowledge

Customer service

Time management

Communication

Tools

SQL Server

SQL SSMS

SQL Queries

Job description

inHance, a division of Harris, seeks an Application Consultant to support installations, implementations, training, testing, and data conversions across all inHANCE platforms. This remote role requires travel up to 25% across the US and Canada and passport eligibility for international travel.

We value a growth mindset, strong communication, and the ability to work with cross-functional teams to meet client needs and expand responsibilities over time.