Remote App Support Specialist – Radiology SaaS

Sirona Medical; Northern (KY); Hybrid; USD 28,000 - 48,000; Part time

Benefits offered by this job

Stock Options

Flexible Paid Time Off

Life insurance

Paid Maternity and Paternity Leave

401K matching

Job summary

Sirona Medical in the United States is seeking an Application Support Specialist to deliver exceptional assistance to radiology users. You will address inquiries, document incidents, and collaborate with engineering and product teams to resolve software issues.

This remote, hourly role requires experience in radiology/PACS support, familiarity with DICOM standards, Zendesk, and SaaS platforms, plus a proactive mindset.

Qualifications

• Proven experience within Customer Care/Call center environments, particularly within radiology and PACS administration.
• Experience working directly with clinician onboarding on clinical applications.
• Background in healthcare and adeptness in troubleshooting with medical professionals, ideally radiologists.
• PACS administrator or PACS analyst background preferred.
• Basic familiarity with DICOM, HL7, MWL standards and radiology workflows.

Responsibilities

• Proactively respond to client issues and monitor client sites.
• Expedite resolution of requests per SOPs and SLAs, collaborating cross-functionally as needed.
• Thoroughly document all incidents within our ticketing system, ensuring accuracy and completeness.
• Escalate unresolved issues to the appropriate internal channels for swift resolution.
• Adhere to monitoring, alerting, and security procedures to safeguard client data and uphold operational integrity.
• Analyze and troubleshoot network performance metrics, identifying areas for improvement and optimization.
• Collaborate with engineering and product development teams to address and resolve software-related issues effectively.
• Contribute to knowledge base and runbooks on an ongoing basis.

Skills

PACS administrator

Zendesk

G-Suite

DICOM knowledge

Radiology workflows

Call center experience

Clinician onboarding

SaaS platforms

Tools

Zendesk

G-Suite

Job description

Sirona Medical in the United States is seeking an Application Support Specialist to deliver exceptional assistance to radiology users. You will address inquiries, document incidents, and collaborate with engineering and product teams to resolve software issues.

This remote, hourly role requires experience in radiology/PACS support, familiarity with DICOM standards, Zendesk, and SaaS platforms, plus a proactive mindset.