Radiology Software Support Specialist | Equity & PTO

Sirona Medical; Burlington (VT); On-site; USD 85,962,000 - 103,155,000; Full time

Benefits offered by this job

Stock Options

Flexible PTO

Medical, dental, vision insurance

Life insurance

Paid Maternity and Paternity Leave

401K matching

Apple equipment

Sponsorship for conferences, CE, etc.

Job summary

Sirona Medical seeks a customer care specialist to support radiology software and PACS workflows. You will handle clinician onboarding, troubleshoot with radiologists, and maintain ticketing records. The role emphasizes cross-functional collaboration with engineering and product teams.

Ideal candidates bring 3+ years in call-center support, knowledge of DICOM/HL7, and experience with SaaS tools like Zendesk. This is a full-time on-site position in the United States with equity and benefits.

Qualifications

• Proven experience within Customer Care/Call center environments, in radiology/PACS.
• Experience onboarding clinicians on clinical applications.
• Background in healthcare with troubleshooting alongside radiologists.
• PACS administrator or analyst background preferred.
• Familiarity with DICOM, HL7, MWL and radiology workflows.
• Minimum 3 years in Level I or higher support roles in call centers.
• Proficiency with Zendesk or G-suite; SaaS experience preferred.
• Startup environment experience is an asset.

Responsibilities

• Proactively respond to client issues and monitor client sites.
• Expedite resolution of requests per SOPs and SLAs across teams.
• Document incidents in the ticketing system with accuracy.
• Escalate unresolved issues to internal channels for rapid fixes.
• Follow monitoring, alerting and security procedures to protect data.
• Analyze network performance metrics and identify improvements.
• Collaborate with engineering and product to resolve software issues.
• Contribute to knowledge base and runbooks over time.

Skills

Customer Care

Call Center

PACS administration

DICOM knowledge

HL7 familiarity

SaaS platforms

Zendesk

G-Suite

Tools

Zendesk

G-Suite

Job description

Sirona Medical seeks a customer care specialist to support radiology software and PACS workflows. You will handle clinician onboarding, troubleshoot with radiologists, and maintain ticketing records. The role emphasizes cross-functional collaboration with engineering and product teams.

Ideal candidates bring 3+ years in call-center support, knowledge of DICOM/HL7, and experience with SaaS tools like Zendesk. This is a full-time on-site position in the United States with equity and benefits.